Hi, I’m
Rachael Smith
Medical Assistant
Lexington ,Kentucky
Timeline
Customer Service Representative
Continuum Global Solutions
01.2022 - 03.2023
Customer Service Representative
Conduent Call Center
10.2020 - 02.2022
Certified Medical Assistant
University of Ky Internal Medicine
04.2002 - 05.2005
Sullivan University
Associate of Science from Medical Assisting
01.1998 - 09.2000
Medical Assistant
University of Ky Division of Plastic Surgery
06.1997 - 02.2002
Work History
Continuum Global SolutionsAnderson , IN
Customer Service Representative
01.2022 - 03.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Conduent Call CenterLexington, KY
Customer Service Representative
10.2020 - 02.2022
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
University of Ky Internal MedicineLexington, KY
Certified Medical Assistant
04.2002 - 05.2005
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
University of Ky Division of Plastic SurgeryLexington, KY
Medical Assistant
06.1997 - 02.2002
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Overview
26
years of professional experience
3
years of post-secondary education
Education
Sullivan UniversityLouisville, KY
Associate of Science from Medical Assisting
01.1998 - 09.2000
University Overview
Skills
- Call Volume and Quality Metrics
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Microsoft Windows
- Process Transactions
- Call Center Operations
- Understanding Customer Needs
- First-Tier Technical Support
- Recordkeeping Strengths
- Customer Relations
- Computer Proficiency
- Issue and Complaint Resolution
- Account Management
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Staff Training
- Credit Card Payment Processing
- Multi-Line Telephone Operation
- Office Equipment Proficiency
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
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