Rachael Smith
Medical Assistant
Lexington,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Conduent Business Services
02.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
Professional Residential Cleaner
Self Employed Services
05.2012 - 11.2020
- Maintained spaces with routine upkeep and basic repairs, residential/commercial properties
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Medical Assistant
University Of Kentucky Medical Center
09.1996 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate of Science - Medical Assisting
Sullivan University
Lexington KY08.2000
Skills
- Call Center Operations
- Written and Oral Communications
- Good Listening Skills
- Training and Development
- Complaint Resolution
- Directing Calls
- Corrective Actions
- Customer Satisfaction
- Documenting Calls
- Issue and Complaint Resolution
- Call Volume and Quality Metrics
- Microsoft Office
- Managing Phone Systems
- Process Transactions
- Sales and Upselling
Timeline
Customer Service Representative
ContinuumGlobal
01.2022 - 04.2023
Customer Service Representative
Conduent Business Services
02.2020 - 10.2021
Professional Residential Cleaner
Self Employed Services
05.2012 - 11.2020
Medical Assistant
University Of Kentucky Medical Center
09.1996 - 10.2020
Associate of Science - Medical Assisting
Sullivan University
Similar Profiles
Tatianna MerschoffTatianna Merschoff
Apple Technical Support Agent at ContinuumGlobalApple Technical Support Agent at ContinuumGlobal
Brittany StansberryBrittany Stansberry
Benefits Verification Specialist at ContinuumGlobalBenefits Verification Specialist at ContinuumGlobal
Susie ClemonsSusie Clemons
Sales Representative at ContinuumGlobalSales Representative at ContinuumGlobal
Natalie BurnettNatalie Burnett
Technical Support Representative at ContinuumGlobalTechnical Support Representative at ContinuumGlobal
Ty CorriveauTy Corriveau
Lead Bartender at Marikka's Restaurant and Bier StubeLead Bartender at Marikka's Restaurant and Bier Stube