Rachael Smith
Mount Vernon,IA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Supported Community Living Coordinator
Systems Unlimited
03.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coached employees through day-to-day work and complex problems.
Residential Supervisor
Neurorestorative of Iowa
Iowa City, IA
05.2021 - 10.2023
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Tracked and reported expenses accurately to manage program budgets.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
House Manager
Successful Living
Iowa City, IA
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Established team priorities, maintained schedules and monitored performance.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Documentation Supervisor and SCL Counselor
Tailored Living
- I Managed client care for physical and emotional health to ensure long-term client well-being.
- I also over saw the allotting of fifteen members medications daily.
- I oversaw staff’s contact notes, work habits and schedules.
- I worked with staff to ensure all shifts were covered, paperwork and client files were correct and that the program was running smoothly
- I over saw and helped to ensure members were meeting program requirements and that they were receiving the care, services and benefits they needed.
- Identified audit parameters to comply with quality standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Direct Support Staff and Medication Manager
Crest Services
- I engaged a member in developing everyday life skills such as money management, coping skills, managing work schedules, medication management and time management.
- I helped members obtain and retain employment in the community.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
SCL Counselor and Communication Facilitator
Linn County
- I worked with a member on daily living skills, medication management and communication skills.
- I engaged the client in learning by playing games, using exercise to control negative behaviors and instilling routine.
- I worked as a Communication Facilitator by teaching a non-verbal member to communicate by using sign language, alphabet board and an assistive device.
- I worked closely with Case Managers to ensure good program standards.
- Communicated frequently with parents to provide feedback and discuss instructional strategies.
- Identified areas in need of improvement and implemented solutions.
- Maintained positive, comforting environment that felt safe and inviting to the member.
Direct Support Staff and PRN Shift Supervisor
Opportunity Village
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Worked with clients to develop and implement treatment plans.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Graduate -
Decatur County High School
Leon, Iowa2004
Cosmetology Degree -
La’James Cosmetology College
Mason City, Iowa2006
Medication Manager Certificate -
Kirkwood College
Cedar Rapids, IowaSkills
- Work Planning and Prioritization
- Schedule Management
- Staff Management
- Team Oversight
- Updating Stakeholders
- Schedule Coordination
- Relationship Building
- Staff Development
- Team Leadership
- Time Management
- Expectation Setting
Timeline
Residential Supervisor
Neurorestorative of Iowa
05.2021 - 10.2023
Supported Community Living Coordinator
Systems Unlimited
03.2015 - Current
Graduate -
Decatur County High School
Cosmetology Degree -
La’James Cosmetology College
Medication Manager Certificate -
Kirkwood College
House Manager
Successful Living
Documentation Supervisor and SCL Counselor
Tailored Living
Direct Support Staff and Medication Manager
Crest Services
SCL Counselor and Communication Facilitator
Linn County
Direct Support Staff and PRN Shift Supervisor
Opportunity Village
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