Rachael Smith
Cuyahoga Falls
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Specialty Department Supervisor
The Home Depot
08.2024 - Current
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Paint and Millwork Department Supervisor
The Home Depot
06.2024 - 08.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Built and designed large displays weekly to promote specific products.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
Paint and Millwork Department Supervisor
The Home Depot
06.2022 - 06.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Built and designed large displays weekly to promote specific products.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
Lawn and Garden Associate
The Home Depot
02.2021 - 06.2022
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Located desired items by checking with sister locations and other departments.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Krieger's Health Foods Market
01.2018 - 02.2021
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Arts - Criminology
Kent State University
Kent, OH05-2025
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2025
Associate of Arts -
Kent State University
Kent, OH05-2025
Skills
- Team leadership
- Business development and planning
- Customer service
- Adaptability and flexibility
- Order management
- Problem-solving
- Workflow coordination
- Training and development
- Verbal and written communication
- Coaching and mentoring
Timeline
Specialty Department Supervisor
The Home Depot
08.2024 - Current
Paint and Millwork Department Supervisor
The Home Depot
06.2024 - 08.2024
Paint and Millwork Department Supervisor
The Home Depot
06.2022 - 06.2024
Lawn and Garden Associate
The Home Depot
02.2021 - 06.2022
Cashier
Krieger's Health Foods Market
01.2018 - 02.2021
Bachelor of Arts - Criminology
Kent State University
Bachelor of Arts - Psychology
Kent State University
Associate of Arts -
Kent State University
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