Rachael Snapp
Meridian,Idaho
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Receptionist/Veterinary Technician
Eagle Veterinary Hospital
08.2009 - Current
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Took patient vitals and history, monitor anesthesia, prepare and/or process laboratory tests, client education, patient nursing, handling and restraint.
- Work with a variety of pet health insurance companies to obtain records, take inventory and order all supplies and pet food.
Veterinary Technician
Idaho Humane Society
05.2012 - 08.2016
- Worked closely with the lead technician, conducted the flow of work for the day when needed, handling and restraint, collected and processed bloodwork and various specimens as requested, worked closely with the doctors, recorded patient history and temperature, routinely gave vaccines and assisted in other minor procedures, monitored anesthesia and recovered animals from surgery, performed dentals, handled and filled prescribed medications accurately, patient nursing, positioned and processed radiographs, placed IV catheters and did venipuncture.
Receptionist
WestVet Animal Emergency Hospital
05.2010 - 04.2012
- Greeted customers and triaged the incoming patients, provided the necessary paperwork for examinations, scheduled appointments, operated an 8 line phone system proficiently, took and processed payments, did inventory and filed charts accordingly.
Veterinary Technician Extern
Pets First Animal Clinic
12.2010 - 02.2011
- Obtained vitals on patients, read and filled prescriptions, answered phones, communicated clearly with the staff, performed dentals, processed laboratory tests in house and prepared others for outside labs, monitored anesthesia and took care of patients, prepared routine vaccinations, and assisted the doctors with restraint and handling.
Education
Associates of Applied Science - Veterinary Technology
Brown Mackie College
05.2011
High School Diploma -
Nampa High School
05.2000
Skills
- Hard Working and dependable
- Punctual
- Fast learner
- Detail orientated
- Verbal and written communication
- Organizational skills
- Time management
- Veterinary office administration
- Multi-line telephone system
- Scheduling
- Mailing
- Customer client relations
- Data entry
- Professional demeanor
- Comfortable with many computer systems and customer service
- Approximately ten years of working with animals and their owners
- File Management
References
- Dr Cheryl Garrett, 208-803-7728
- Nicole Johnson, 856-472-8380
- Rachel Le, 208-794-5224
Timeline
Veterinary Technician
Idaho Humane Society
05.2012 - 08.2016
Veterinary Technician Extern
Pets First Animal Clinic
12.2010 - 02.2011
Receptionist
WestVet Animal Emergency Hospital
05.2010 - 04.2012
Receptionist/Veterinary Technician
Eagle Veterinary Hospital
08.2009 - Current
Associates of Applied Science - Veterinary Technology
Brown Mackie College
High School Diploma -
Nampa High School
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