Rachael Spice
El Mirage,AZ
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical testing/procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Cardiac Solutions
02.2020 - Current
- Triage incoming patient calls.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Implemented patient education on cardiac care
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules.
Medical Records Technician
Cardiovascular Consultants
01.2012 - 01.2020
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records in compliance with security regulations.
- Reduced billing errors by accurately assigning ICD-10 codes to diagnoses and procedures in accordance with official guidelines.
- Assisted in audits and investigations involving medical records, contributing to the identification of potential areas for improvement in documentation processes.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Followed up with medical staff regarding missing information in patient records.
Front Office Medical Assistant
No Appointment MD
01.2010 - 02.2012
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Collected deductibles and copays to post money to patient accounts.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ09-2014
Medical Assistant Diploma - Medical Assistant
AZ College Of Allied Health
Glendale, AZ12-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Cardiac Solutions
02.2020 - Current
Medical Records Technician
Cardiovascular Consultants
01.2012 - 01.2020
Front Office Medical Assistant
No Appointment MD
01.2010 - 02.2012
Associate of Arts - Health Administration
University of Phoenix
Medical Assistant Diploma - Medical Assistant
AZ College Of Allied Health
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