Rachael Spindler
Round Rock,TX
Summary
Experienced dispatcher with over 15 years of expertise, coordinating service schedules and managing dispatch operations efficiently. Utilizes strong communication and problem-solving skills to ensure timely and effective service delivery. Knowledge of customer relations strategies and operational planning.. Known for collaborative teamwork and reliable adaptability to changing needs.
Overview
17
17
years of professional experience
Work History
Service Dispatcher
ALLEGION ACCESS TECHNOLOGIES
09.2023 - 09.2025
- Dispatched 10 service technicians to repair doors for commercial and national companies in Texas.
- Increased technician efficiency by optimizing route planning for over 10 technicians covering the state of TX.
- Improved billing accuracy with detailed repair costs and estimates for quotes and billing through computer software.
- Optimized incident record accuracy by communicating with customers on schedule and parts ordered.
- Lead a branch to number one on metrics reports through team building.
- Managed over 800 dispatch tickets a month with 99% accuracy.
- Door Company
Service Dispatcher
STANLEY SECURITY/SECURITAS
03.2013 - 08.2023
- Dispatched over 15 security and fire alarm technicians to repair commercial and national accounts.
- Optimized service technicians routes with logistical planning using various software programs for 15 service technicians covering Texas.
- Resolve issues by elevating emergency response time by expediting emergencies, making real-time adjustments to routes or schedules.
- Improved customer service response time by communicating with customers, technicians and office staff.
- Optimized a team that achieved metric ranking in the top 3 consistently.
- Managed customer communications to ensure timely updates on service progress and resolution.
Security Alarm Monitoring
CHECKPOINT SECURITY
03.2009 - 03.2013
- Monitored Security Alarms for residential and commercial.
- Accelerated emergency response times by assessing situations and dispatching emergency personnel.
- Enhanced communication clarity between customers and emergency personnel.
- Boosted incident record accuracy by documenting and logging detailed records of all incidents and actions taken.
- Maximized system reliability by conducting system tests and ensured all monitoring equipment is functioning properly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associates - Criminal Justice
Rasmussen
Burnsville, MN12.2010
Diploma - undefined
Edina High School
Edina, MN12.1993
Skills
- Strong problem-solving skills and successful team building, turning a broken branch into number one on the daily reports
- Improved tech efficiency by 80%
- Effective time management
- Skilled in various software applications
- Effective communication for customer satisfaction
- Detail-oriented
Timeline
Service Dispatcher
ALLEGION ACCESS TECHNOLOGIES
09.2023 - 09.2025
Service Dispatcher
STANLEY SECURITY/SECURITAS
03.2013 - 08.2023
Security Alarm Monitoring
CHECKPOINT SECURITY
03.2009 - 03.2013
Diploma - undefined
Edina High School
Associates - Criminal Justice
Rasmussen