Rachael Sweeney
Saint Augustine
Summary
Developed exceptional interpersonal and customer service skills in high-traffic environment. Adept at managing visitor interactions and providing accurate information with friendly demeanor. Looking to transition into new field, leveraging strong communication and people skills to contribute effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal TA/Asset Protection Door Greeter
Walmart Supercenter
03.2024 - Current
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
Delivery Driver
Doordash
12.2019 - Current
- Efficiently navigate local routes to deliver food and goods promptly while ensuring order accuracy and maintaining excellent customer service standards
Cashier
Chick-Fil-A
09.2021 - 04.2022
- Delivered high-quality customer service by greeting customers, accurately taking orders, and offering menu recommendations
- Ensured restaurant cleanliness and hygiene by performing regular maintenance tasks including mopping, sweeping, and equipment sanitation
- Managed inventory by restocking products and supplies to maintain optimal operational flow
General Manager
Smoothie king
02.2021 - 09.2021
- Managed inventory levels, ensuring adequate stock of products and supplies to meet customer demand
- Administered daily managerial duties, including team zoning and operational efficiency, to uphold service standards
- Maintained store cleanliness and hygiene by performing routine sanitation tasks, including restroom upkeep and floor maintenance
Kennel Team Lead
Coastal Veterinary Hospital and Pet Resort
08.2018 - 06.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Education
GED -
SJRSC
Palatka, FL08.2017
Skills
- Management Experience
- Customer Service
- Familiar With Microsoft Office
- Team Leadership
- Proficient in Basic Sign Language
- Critical Thinking
- Skilled and Dedicated With Experience in Coordinating, Planning, and Supporting Daily Operational and Administrative Functions
- Highly Focused and Results-Oriented in Supporting Complex, Deadline-Driven Operations
- Able to Identify Goals and Priorities and Resolve Issues in Initial Stages
- Excel in Turning Disorganized Environments Into Smooth-Running Operations and Overhauling Administrative Processes to Improve Accuracy and Efficiency
- Inventory Management
- Flexibility
- Time Management
- Problem-Solving
- Assertiveness
- Body language
- Cross-cultural sensitivity
- Teamwork and collaboration
Certification
CPR/First Aid2018
Timeline
Seasonal TA/Asset Protection Door Greeter
Walmart Supercenter
03.2024 - Current
Cashier
Chick-Fil-A
09.2021 - 04.2022
General Manager
Smoothie king
02.2021 - 09.2021
Delivery Driver
Doordash
12.2019 - Current
Kennel Team Lead
Coastal Veterinary Hospital and Pet Resort
08.2018 - 06.2019
GED -
SJRSC
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