Summary
Overview
Work History
Education
Skills
Timeline
Manager

Rachael Tate

Las Vegas ,Nv

Summary

Dynamic manager with proven success at Healthy Minds Group, enhancing customer satisfaction and team performance through strategic planning and effective conflict resolution. Skilled in budget control and staff training, I foster a collaborative culture that drives engagement and operational excellence, achieving departmental goals while mentoring future leaders.

Overview

17
17
years of professional experience

Work History

Manager

Healthy Minds Group
02.2020 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Directed multiple sites and employees.
  • Managed payroll processing efficiently.
  • Managed time off requests ensuring adequate coverage during absences.
  • Managed procurement for multiple sites efficiently.
  • Coordinated mail operations for incoming and outgoing requests.
  • Entrusted with responsibilities of HIPAA compliance oversight.

Office Administrative Assistant

Healthy Minds Group
06.2017 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed data entry with high accuracy.
  • Validated customer insurance information efficiently.
  • Adapted to virtual work environment while maintaining productivity.

Lead Patient Access Representative

Rockford Health Physicians
08.2007 - 10.2016
  • Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
  • Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
  • Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
  • Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
  • Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
  • Strengthened relationships with referring physicians'' offices through proactive communication and effective problem-solving skills.
  • Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
  • Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
  • Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
  • Resolved complex billing issues, working closely with insurance companies to ensure prompt payment for services rendered.
  • Contributed to the successful launch of a new clinic location by assisting with staff training, process development, and workflow optimization efforts.
  • Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.

Education

Associate Of Applied Arts -

Rock Valley College
Rockford, IL
06.2007

High School Diploma -

Auburn High School
Rockford, IL
06.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Budget control
  • Business planning
  • Expectation setting
  • Emergency response
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Skype
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training
  • MS office
  • Good judgment
  • Process improvement
  • Active listening

Timeline

Manager

Healthy Minds Group
02.2020 - 01.2025

Office Administrative Assistant

Healthy Minds Group
06.2017 - 12.2019

Lead Patient Access Representative

Rockford Health Physicians
08.2007 - 10.2016

Associate Of Applied Arts -

Rock Valley College

High School Diploma -

Auburn High School

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Rachael Tate