Rachael Tharrington
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Trialcard
02.2022 - 08.2022
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in patients with questions about programs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Logged call information and solutions provided into internal database.
- Entered customer demographic data into company databases.
Pap Counselor
McKesson
08.2021 - 12.2021
- Worked with prescribing professionals to get patients necessary medications.
- Assist with enrollment process.
- Assist with patient refills.
Enrollment Broker
Maximus
02.2021 - 06.2021
- Choice counseling
- Enrollment assistance
- Distributing, collecting, and processing enrollment materials
- Communicate with consumers on their preferred channels – whether by web, phone, email, text and mobile app
- Managed 50-100 chats daily.
Receptionist
K&S Lawn Care
04.2017 - 11.2019
- Greet and welcome guests in person and on phone; answer and direct inquiries to Lawn care maintenance.
- Scheduling appointments for customers.
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
- Maintain managers calendar by planning and scheduling appointments.
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
- Manage front office reception area by cleaning and organizing desk and visitor area.
Receptionist
Health Physician Partners
10.2011 - 10.2016
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Kept records in microsoft word to maintain data by entering and updating information.
- Scheduled and confirmed appointments and meetings for Hospitalist.
- Provided clerical support to Health Physician Partners employees by copying, faxing and filing documents.
Switchboard Operator
Franklin Regional Medical Center
05.2009 - 09.2011
- Assisted customers with prompt and polite support in-person and via telephone.
- Received incoming calls and paged individuals and departments over PA system.
- Connected callers with appropriate professional, department or business.
- Managed 8-line switchboard system for busy Hospital.
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Supported customers by managing 200+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed 5-line switchboard system for busy Hospital.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated digital paging system to notify recipients of incoming calls.
Medical Records Analyst/Receptionist Clerk
Franklin Regional Medical Center
02.2004 - 06.2008
- Received and processed medical records requests.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Obtained patient releases for dissemination of information.
- Prepared mailings of information and documentation.
- Reviewed charts and flag incomplete or inaccurate information.
- Interacted and communicated easily with department personnel and public.
- Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Adhered to all facility, company and legal guidelines.
- Created new physical and computer-based files.
- Processed patient admission and discharge documentation.
- Received and routed medical records.
- Responded to requests for information from various individuals by providing medical documents.
Enrollment Specialist
Blue Cross NC
08.2022 - 06.2023
- Communicated effectively via telephone, email and in person with prospective customers.
- Finalized and processed enrollment applications.
- Updated, entered and reviewed customer data.
- Reached out to applicants via calls, texts, emails and social media.
Patient Services Coordinator
Cora Physical Therapy
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
Education
Phlebotomy
Vance-Granville Community College
Henderson, NC06.2012
Franklin County Fire And Rescue
Louisburg, NCR08.2010
GED -
Vance Granville Community College
Henderson, NC06.2003
Skills
- Telephone skills
- Multi-line telephone systems
- Customer Service
- Data Entry
- Time management
- Documentation
- Filing
- Customer/Client relations
- Professional demeanor
- Verbal and written communication
- Organization skills
- Documentation and reporting
Timeline
Patient Services Coordinator
Cora Physical Therapy
06.2023 - Current
Enrollment Specialist
Blue Cross NC
08.2022 - 06.2023
Care Coordinator
Trialcard
02.2022 - 08.2022
Pap Counselor
McKesson
08.2021 - 12.2021
Enrollment Broker
Maximus
02.2021 - 06.2021
Receptionist
K&S Lawn Care
04.2017 - 11.2019
Receptionist
Health Physician Partners
10.2011 - 10.2016
Switchboard Operator
Franklin Regional Medical Center
05.2009 - 09.2011
Medical Records Analyst/Receptionist Clerk
Franklin Regional Medical Center
02.2004 - 06.2008
Phlebotomy
Vance-Granville Community College
Franklin County Fire And Rescue
GED -
Vance Granville Community College
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