Rachael Trapp
Forest Lake,MN
Summary
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in unsupervised stress environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Modification Assistant
State Of Minnesota
Center City, MN
06.2022 - Current
- Assist with planning and coordination of activities and outings based on individual needs.
- Obtain sources of entertainment for individuals to provide enjoyable daily activities.
- Demonstrates and instructs CPR & First Aid in a classroom setting.
- Schedules and implements the completion of monthly fire, tornado, and other emergency operations.
- Inspects fire extinguishers monthly to ensure safe operation if use is needed.
- Uses motivational interviewing to resolve conflicts with individuals and co-workers.
- Assist in planning and implementing recreational activities for individuals.
- Assist individuals with maintaining good personal hygiene.
- Encourage positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Maintain detailed records of services performed with individuals.
- Partner with registered nurses to provide care to individual.
- Continue to build strong and trusting rapport with individuals.
- Encourage and reassured individuals throughout transitions.
- Maintain cleanliness of individuals' environment by cleaning surfaces and washing clothes or dishes.
- Assist individuals in learning and developing new skills.
- Provide guidance and support to ensure safety of individuals served.
- Monitore individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transport individuals to doctor's appointments and errands.
- Enhance individuals' wellbeing by supporting participation in recreational activities.
- Monitor individuals' activity levels and helped prevent sedentary behavior.
- Drives individual to social outings.
- Provide assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Record individual status progress and challenges in logbooks and reports.
- Supervise medication administration, personal hygiene and other activities of daily living.
- Facilitate social interactions between individuals and their peers in the community.
- Encourage individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Follow care plan and directions to administer medications.
- Report changes in client condition to administrators, facilitating nursing intervention.
- Develop strong and trusting rapport with individuals to facilitate smooth, quality care.
- Organize oral medications for individual following dosage and schedule requirements.
- Accompany individuals on outings to promote independence and integration into the community.
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Collaborate with others to discuss new opportunities.
- Collaborate with other staff members to develop individualized service plans for each individual.
- Advocate for disabled individuals to foster communication and self-expression and achieve goals.
- Plan and prepare healthy meals and snacks for individuals.
- Documents current resident information to update behaviors and eating habits.
- Recognized by management for providing exceptional care.
- Complete day-to-day duties accurately and efficiently.
- Assist with customer requests to improve satisfaction.
- Identify needs of individuals promptly and efficiently.
- Approach individuals and engage in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing training.
- Assists is spell checking of programming materials.
- Contributes to the recording of data within Microsoft Excel.
Direct Support Professional
A Road To Support Yourself (ARYSYS, LLC)
Blaine, MN
04.2017 - Current
- Provide positive support and deescalation strategies in given situations.
- Assist individuals with developmental, physical, and mental disabilities with their daily tasks including but not limited to washing dishes, folding laundry, and grocery shopping.
- Mentor, coach, and emphasize behavioral management to individuals and their families.
- Administer daily medications to individuals.
- Uses motivational interviewing to resolve conflicts with individuals and co-workers.
- Transport individuals in personal vehicle for community outings or scheduled appointments.
- Schedules daily activities within a given budget for Blast Program, records Blast Program transactions, and maintains company transaction records for Blast Program.
- Creates, receives, and records registrations per the Blast Program.
- Communicates personally with local businesses to provide exceptional experiences for individuals.
- Encourages individuals to use and implement life skills.
- Reports concerns to supervisor promptly.
- Informs individuals' family of changes to Blast Program, concerns, and aggressive behaviors.
- Actively documents and reports individual's progress.
- Maintains individuals' privacy, knowledgeable about HIPAA compliance.
- Provides a safe environment for activities and community integration.
- Communicates with non-verbal clients using hand signals.
- Intervenes individuals' relations to maintain positive relationships.
- Leads scheduled activities and acts as a team member with other staff.
- Scheduled staff according to the needs of the Blast Program.
- Maintains yearly training requirements.
- Assist clients with maintaining good personal hygiene.
- Help clients communicate with loved ones by typing written messages and relaying verbal messages.
- Encourages positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Contacts medical providers on behalf of clients to follow up on appointments.
- Partner with registered nurses and physiotherapists to provide care to individuals.
- Continue to build strong and trusting rapport with clients and loved ones.
- Uses approved crisis intervention techniques in emergency situations.
- Consults with individuals' care team to continually update care plans.
- Maintain cleanliness of clients' environment by cleaning surfaces and washing dishes.
- Provide guidance and support to ensure safety of individuals served.
- Assist individuals in learning and developing new skills.
- Monitor clients' activity levels and helped prevent sedentary behavior.
- Provide assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Develops relationships with families of those receiving services to ensure continuity of care.
- Record individuals' status progress and challenges in logbooks and reports.
- Facilitate social interactions between participants and their peers in the community.
- Help clients get in and out of wheelchairs.
- Assist individuals in development of social skills to become integrated in community.
- Track and report clients' progress based on observations and conversations.
- Aide with mobility and independence for disabled individuals and continually monitored safety.
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitor health and well-being of individuals' and reported significant health changes.
- Collaborate with others to discuss new opportunities.
- Contribute to case reviews of individuals' status and progress.
- Plan and complete group projects, working smoothly with others.
- Recognized by management for providing exceptional care for individuals.
- Assist with individuals' requests and answered questions.
- Identify needs of individuals' promptly and efficiently.
- Assist in financial transactions and checkbook recording.
- Communicate openly with district coordinator, social workers and case managers.
- Assist supervisors to keep current with individual personal files.
Direct Support Professional
Rise, Inc.
Forest Lake, MN
10.2019 - 06.2021
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted in planning and implementing recreational activities for participants.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Assisted clients with maintaining good personal hygiene.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Maintained detailed records of services performed on clients.
- Used approved crisis intervention techniques in emergency situations.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing.
- Coached clients on appropriate workplace behavior and expectations.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Coordinated recruitment and placement of training program participants.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in training sessions related to job coaching best practices.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Collaborated with other professionals involved in providing services to job seekers.
- Monitored client's performance in the workplace by conducting follow-up visits.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
- Assisted participants in understanding how their disability affects their ability to work.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Delivered training using multiple methods to reach diverse learning styles.
- Explained goals and expectations required of trainees.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Provided emotional support throughout the entire process of finding suitable employment.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Mentored program participants by answering questions and directing throughout work shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Breakfast Attendant
CountryInn & Suites By Carlson
Shoreview, MN
08.2016 - 04.2017
- Provided personalized service to all guests
- Assisted housekeeping when needed via changing bedding, disposing of trash, vacuuming, replenishing towels and toiletries, cleaning bathrooms and rooms.
- Listened and responded to guests' requests or complaints
- Set up and maintained the Continental Breakfast in an attractive, abundant-looking, and organized presentation
- Took inventory of food, beverages, and supplies needed for each day
- Prepared and stock foods, beverages and supplies
- Continuously cleared and cleaned breakfast area during hours of operation
- Closing duties including but not limited to removing trash, washing dishes and returning those to designated storage areas
- Returned reusable food supplies to storage and cleaned the entire breakfast area
- Maintained strict confidentiality of all information including but not limited to guests, employees and financial reports both within and outside the hotel
- Maintained communication with GM, Guest Service Representatives, and GSM resulting in a seamless guest experience
- Solved operational challenges as they arose, functioned as a “trouble shooter” to resolve potential problems before they had a negative effect on the operations of the hotel
- Managed a safe work environment to ensure minimal risk of losses to staff and guest accidents.
- Responded quickly to any emergencies that may arise during shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Greeted frequent visitors by name and explained menu options.
- Maintained clean and orderly appearance throughout kitchen.
- Cleaned kitchen equipment according to established procedures after use.
- Delivered highly personalized service to each guest with goal of earning referrals and repeat business.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Stocked customer service stations with paper products or beverage preparation items.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Resolved guest complaints to maintain complete customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Adhered to sanitation guidelines when handling food products during preparation process.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Oversaw inventory in buffet and replaced items as needed.
- Followed all safety protocols set forth by the health department regulations.
- Inspected trays prior to serving meals to ensure quality standards were met.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Ensured all condiments were adequately stocked at each table.
- Greeted guests with friendliness and professionalism.
- Created food displays according to established standards and replaced dated products with fresh.
- Made friendly conversation with customers to provide enjoyable experience.
- Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
- Effectively multitasked within fast-paced environment.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Housekeeper
AmericInn
Forest Lake, Minnesota
06.2015 - 08.2016
- Maintained facility in a clean and infection-free condition
- Reported any needed repairs instantly to maintenance.
- Emptied trash containers in rooms and throughout the hotel
- Swept and mopped floors in all entrance areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Ensured that all health standards were met during cleaning operations.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained and organized cleaning supplies stock.
- Inspected furniture for damage or stains in between guest stays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Assisted in flipping mattresses over monthly to ensure comfortability.
- Interacted pleasantly with clients and guests when performing daily duties.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized all areas of the hotel lobby and public restrooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Responded to requests from guests regarding housekeeping needs.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Scrubbed kitchen appliances, countertops and fixtures.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Emptied trash receptacles throughout the property.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Front Desk Clerk
AmericInn
Forest Lake, MN
12.2015 - 02.2016
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Confirmed reservation in system and reviewed all noted information.
- Accommodated guests to their needs and requests
- Washed, dried, and folded laundry.
- Replenished pool towels.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Provided information regarding hotel amenities, services, and local attractions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Prepared documents related to guest accounts including invoices, reservations.
- Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
- Updated computer system with current guest information.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Maintained accurate records of all guests' stays and charges.
- Input and confirmed reservations for guests.
- Scheduled wake-up calls for guests who requested them.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Transmitted and received messages using telephones..
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Offered dining information within the hotel.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Computed bills, collected payments and made change for guests.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Verified identification for security purposes prior to issuing room keys.
- Monitored reservations to track incoming parties and special events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Some College (No Degree) - Animal Science
Forest Lake Senior High School
Some College (No Degree) - Liberal Arts and General Studies
Saint Paul Community & Technical College
Some College (No Degree) - Environmental Science
Anoka-Ramsey Community College
Skills
- Data Entry
- Event Planning
- File Management
- Schedule and Calendar Management
- Microsoft Software
- Verbal and Written Communication
- Workload Management
- Presentation Creation
- Basic Mathematics
- Positive and Professional
- Computer Skills
- Time Management
- Relationship Building
- File and Record Keeping
- Transportation
- Chronic Disease Management
- Behavioral Management
- Client Documentation
- Direct Patient Care
- Progress Documentation
- Appointment Scheduling
- Compassionate Client Care
- Crisis Management
- Charting and Documentation
- First Aid and Safety
- Care Plan Management
- Community Activities
- Medication Administration
- Goal Setting
- Patient Assessments
- Behavior Redirection
- Nutrition
- Client Support
Activities
Mission Trip to Rapid City and Kansas City assisting in a school for the less fortunate.
- Involvement in Young Life, a place where every child is included. These are children and teens with unstable housing or living arrangements. They are lacking in the support that they need. We provide the support and encouragement during group times throughout the week and at local sporting events.
- Mission trip in Haiti where I assisted in a foster care for children with disabilities. I also assisted civilians in obtaining water from daily water trucks.
- Community Service
- FFA
- Family Farm Fest
- Horse Show
- Open House
- Volunteer
- Gopher Hockey concessions stand
- Handled food
- Kept areas clean
- Replenished condiments
- Provided correct amount of change to the customer
- Worked well in a fast-paced environment
- Hay Lake Ranch Inc.
- Provided assistance to riders
- Ensure customer safety around horses
- Dressed/undressed horses of necessary equipment
- Fed horses
- Collect from and release horses into the pasture
References
- Kiana Kolodjeski, ARSYS LLC, (763)-438-2259
- Jodi West, ARSYS LLC, (651)-249-5085
- Lisa Keapproth, Rise, Inc., (651)-757-5595
Certification
BLS CPR & First Aid Provider
AHA BLS CPR & First Aid Instructor
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Behavior Modification Assistant
State Of Minnesota
06.2022 - Current
Direct Support Professional
Rise, Inc.
10.2019 - 06.2021
Direct Support Professional
A Road To Support Yourself (ARYSYS, LLC)
04.2017 - Current
Breakfast Attendant
CountryInn & Suites By Carlson
08.2016 - 04.2017
Front Desk Clerk
AmericInn
12.2015 - 02.2016
Housekeeper
AmericInn
06.2015 - 08.2016
Some College (No Degree) - Animal Science
Forest Lake Senior High School
Some College (No Degree) - Liberal Arts and General Studies
Saint Paul Community & Technical College
Some College (No Degree) - Environmental Science
Anoka-Ramsey Community College