Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rachael Ulbrick

Summary

A dynamic personality and a proven track record in several areas, I excel in creating and being part of a unique customer dining experience. The strong interpersonal and multitasking skills I have honed in fast-paced, customer-focused environments show I thrive under pressure. I consistently enhance profitability while delivering exceptional service, fostering loyal clientele, and optimizing operational efficiency. Having several years of hands-on experience in different types of operations, I am eager to contribute to a dynamic team and support the restaurant's goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bar Manager

Veritas Whiskey and Wine
Overland Park, KS
06.2022 - Current
  • Managed bar staff and trained new hires
  • Developed drink recipes to meet customer preferences while optimizing profitability.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing and checking out server banks and checking out other employees' closing duties
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

General Manager/Creative Consultant

The Maintenance Room
Bonner Springs, KS
11.2023 - 05.2024
  • Creative director and general manager for The Maintenence Room speakeasy
  • Designed and produced the cocktails and menus
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed marketing strategies designed to increase business within target markets.
  • Maintained relationships with vendors to procure the best selections of allocated and rare liquors and wine
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Delivered exceptional client experiences creating loyal, long-term customer relationships

Restaurant Owner/Operator

Wake The Dead Breakfast Bar
Lawrence, KS
02.2016 - 02.2021
  • Developed the concept and design for Wake the Dead.
  • Built out the space and acquired all the necessary equipment and supplies.
  • I created the interior decor for the unique atmosphere I wanted customers to experience.
  • Acquired and had excellent relationships with vendors and reps.
  • Hired and trained all front and back-of-house employees.
  • Created all necessary handbooks and other platforms for successful operations in Spanish and English.
  • Created a safe, labeled, and organized structure for all products that was easy for staff to understand and adhere to.
  • With charitable projects each month, we gave back and became a part of the community, as well as gained exposure.
  • Kept a strong social media presence to increase patron loyalty, and gain new business.
  • Exceeded customer satisfaction by heading off issues before they became a problem.
  • Demonstrated strong, innovative problem-solving skills, resolving issues efficiently and effectively.
  • Conducted routine maintenance and repairs on mechanical systems and all equipment, making sure they were working correctly and to code.
  • Held regular employee meetings to go over any employee issues, and provide continued training in restaurant and health code updates. Also, we did team-building exercises every few months.
  • Kept up to date and compliant on all inspections and certifications
  • Conducted daily, weekly, monthly, and yearly inventories on various areas in the restaurant to account for, and maintain, correct pars on items at all times.
  • Handled all financial responsibilities, including loans, taxes, P&L, payroll, costing menu items, and state and local license fees.
  • Developed unique and iconic menu items and recipes that were updated with the season's trends and available fresh ingredients.
  • I learned, was able to, and did work every position in the restaurant.
  • I hired, trained, did performance reviews, and disciplined employees.

Registered Nurse, Emergency Department

Boulder Community Health
Boulder, CO
03.2012 - 05.2016
  • I worked in trauma and emergency nursing for 10 years before I started my career in the restaurant industry. I feel it's pertinent to know as my restaurant jobs drop off before 2016.

Education

Bachelor of Science - Nursing

University of Colorado
Colorado Springs
08-2007

Bachelor of Arts - Sculpture

University of Kansas
Lawrence, KS
01-2001

Skills

  • Customer relationship building
  • Customer feedback management
  • Inventory management
  • Vendor relationship management
  • Financial analysis
  • Marketing strategy
  • Health codes compliance
  • Equipment maintenance
  • Supervisory experience
  • Foodservice management
  • Bar management
  • Staff management
  • Staff training
  • Shift scheduling
  • FOH operations oversight
  • Team collaboration
  • Cash handling
  • Menu development
  • Recipe development
  • Cocktail preparation knowledge
  • Cocktail development
  • Proficient in mixology
  • ServSafe compliance

Languages

Spanish
Professional

Certification

  • Servsafe Alcohol Certificate ID#23850129

Timeline

General Manager/Creative Consultant

The Maintenance Room
11.2023 - 05.2024

Bar Manager

Veritas Whiskey and Wine
06.2022 - Current

Restaurant Owner/Operator

Wake The Dead Breakfast Bar
02.2016 - 02.2021

Registered Nurse, Emergency Department

Boulder Community Health
03.2012 - 05.2016

Bachelor of Science - Nursing

University of Colorado

Bachelor of Arts - Sculpture

University of Kansas

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Rachael Ulbrick