Rachael Vespa
St. Louis,MO
Summary
Client-focused professional with a background in high-end hospitality and current experience in the wellness and health industry. Known for delivering personalized, detail-oriented service and creating smooth, memorable guest experiences. Skilled in client relations, conflict resolution, and upholding elevated service standards in fast-paced, people-centered environments. I'm dedicated to making every interaction feel thoughtful, seamless, and refined.
Overview
9
9
years of professional experience
Work History
Wellness Concierge
PALM Health
08.2024 - Current
- Enhanced overall guest experience by anticipating individual needs and offering tailored services.
- Build strong relationships with members to promote health and wellness.
- Streamline the booking process for spa treatments, fitness classes, nutrition consultations, and more.
- Respond to customer requests for products, services, and company information.
- Liaised between guests and service providers to ensure seamless communication.
Bartender
Bailey’s Range
04.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace.
Lead Hostess
Bengelina Hospitality
01.2019 - 04.2024
- Cultivated positive and long-term guest relations.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Answered guest questions
- Assisted managers with quickly resolving issues
Administrative Assistant
St Louis Cremation
01.2023 - 05.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Lead Hostess
Cardwells At The Plaza
07.2016 - 01.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs.
Skills
- Guest satisfaction optimization
- Effective time management
- Strong active listening abilities
- Conflict resolution expertise
- Event scheduling and logistics
- Professional telephone etiquette
- Customer relationship management
- Commitment to excellence
- Operational Efficiency
- Brand awareness initiatives
- Adaptability
Timeline
Wellness Concierge
PALM Health
08.2024 - Current
Bartender
Bailey’s Range
04.2024 - 10.2024
Administrative Assistant
St Louis Cremation
01.2023 - 05.2023
Lead Hostess
Bengelina Hospitality
01.2019 - 04.2024
Lead Hostess
Cardwells At The Plaza
07.2016 - 01.2019
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