Rachael Wagner
Fairless Hills,PA
Summary
I started working when I was seven years old dancing professionally for the Pennsylvania Ballet. I did that for many years then once I got to high school I started a new chapter in my life by playing sports. As soon as I turned sixteen I got my working papers and started looking for jobs; although every summer I worked with my father and his pool business putting in pools and liners and doing other outdoor work. After high school I coached my field hockey team for one season while working and going to college. I have had a multitude of wonderful jobs even before my first job stated on this resume. I have a wide array of experience in all kinds of fields and I also have personal experience from the real world which also helps me exceed in whatever job I am in. I am currently going to online school for my MS in Clinical Mental Health Counseling.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Island Sun Tanning
2023.10 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Partner/Manager
Paradise Pools
2000.01 - Current
- My father has owned his own pool business well before I was born from the age I was able to walk I went on jobs with him. Once I got older I was able to actually do more work and be a part of the company. After high school I was extremely involved in the business and my father then made me a partner. We did a plethora of jobs from replacing liners to fixing minuscule issues on someone's pump. It has been very rewarded begin apart of the manual labor side of the business as well as the cooperate part being a sales rep.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
Legal Liaison
Metro Public Adjustment, Inc
2023.06 - 2023.10
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Successfully communicated with entities inside and outside of business.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Head of Lease Retention and Internet Sales
Reedman-Toll Auto World
2019.01 - 2023.06
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Professional
Reedman Toll Auto World
2018.12 - 2019.09
- Sold new and used vehicles at one of the largest dealerships on the East Coast before I was promoted to head of our lease retention department.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Participated in ongoing training sessions to stay current on industry trends, enhancing overall performance as a Sales Advisor.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Met customers on lot and in showroom to discuss available vehicles and options.
Manager
European Wax Center
2017.06 - 2018.06
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Manager
Headstrong hair salon
2017.06 - 2018.04
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
Sales Associate
Island Sun Tanning
2013.09 - 2015.06
- Sold products and memberships to customers while maintaining the store alone.
- Cleaned and managed the store while on my own and made sure the merchandise was put out clearly.
- Resolved all customer issues and complaints.
- Opened and closed the store alone.
- Trainer for new employees.
- Kept up with sales goals and commission expectations
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Professional Ballet Dancer
Pennsylvania Ballet
2001.01 - 2015.01
Education
Master of Science - Clinical Mental Health Counseling
Walden University
10.2025
Bachelor of Arts - Psychology - Concentration in Forensics
Southern New Hampshire University
08.2022
No Degree - Certification For Magisterial District Judge
Minor Judiciary Education Board
2020
Associate of Arts in Psychology -
Bucks County Community College
Newtown, PA12.2019
High School Diploma -
Catholic High School
Fairless Hills, PA01.2012
Skills
- Cash management
- Client relations
- Credit card
- CRM
- Customer Service
- Microsoft Office
- Outlook
- Powerpoint
- Sales
- Word
- Office Experience
- Office Administration
- Real Estate
- Administrative Experience
- Excel
- Time Management
- Communication skills
- Negotiation
- Computer Skills
- Typing
- Google Docs
- Organizational Skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Microsoft Outlook
- Typing
- Customer service
- Windows
- Guest relations
- CRM software
- Serving
- Negotiation
- Cash handling
- Sales
- Personable and approachable
- Charismatic
- Organized and detailed
- Exceptional communication skills
- Can think on feet
- Microsoft proficient
- Quick learner
- Trusted key holder
- Strong client relations Can think outside the box
- Proficient in cash management Thrives in fast-paced environment
- Strategic sales knowledge Committed team player
- Credit card processing Courteous, professional demeanor
- Effective problem solver High energy
- Excellent time management skills Flexible schedule capability
- Skilled trainer Guest relations professional
- Skilled multitasker Bar terminology
- Excellent phone etiquette Organized and efficient server
- Professional demeanor Liquor and smoking laws familiarity
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Employee Training
- POS Systems
- Goals and performance
- Recruitment and hiring
- Retail Inventory Management
- Sales expertise
Certification
- Magisterial District Judge Certification, 11/01/21, 02/01/23
- Motor Vehicles Sales License, 04/01/19, 05/01/21
- Real Estate License, 04/01/18, 05/01/20
Timeline
Store Manager
Island Sun Tanning
2023.10 - Current
Legal Liaison
Metro Public Adjustment, Inc
2023.06 - 2023.10
Head of Lease Retention and Internet Sales
Reedman-Toll Auto World
2019.01 - 2023.06
Sales Professional
Reedman Toll Auto World
2018.12 - 2019.09
Manager
European Wax Center
2017.06 - 2018.06
Front Desk Manager
Headstrong hair salon
2017.06 - 2018.04
Sales Associate
Island Sun Tanning
2013.09 - 2015.06
Professional Ballet Dancer
Pennsylvania Ballet
2001.01 - 2015.01
Partner/Manager
Paradise Pools
2000.01 - Current
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Arts - Psychology - Concentration in Forensics
Southern New Hampshire University
No Degree - Certification For Magisterial District Judge
Minor Judiciary Education Board
Associate of Arts in Psychology -
Bucks County Community College
High School Diploma -
Catholic High School
- Magisterial District Judge Certification, 11/01/21, 02/01/23
- Motor Vehicles Sales License, 04/01/19, 05/01/21
- Real Estate License, 04/01/18, 05/01/20
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