Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Rachael Wagner
Customer Service Representative
Phoenix,Arizona
Summary
Overview
6
years of professional experience
Work History
Bliss
Waitress
01.2020 - 12.2021
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Synergy Solutions
Customer Service Representative
01.2016 - 05.2016
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Superkids Child Care And Learning Center
Teacher's Assistant
09.2015 - 02.2016
Job overview
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Waffle House Restaurant
Waitress
09.2015 - 12.2015
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Graduation AllianceChandler, AZ
GED
12.2023
University Overview
- Extracurricular Activities: [Activity]Teachers Assitant
Skills
- Dining Customer Service
- Sales Expertise
- Seating Assignment Preparation
- Price Memorization
- Accurate Money Handling
- Age Verification
- Complex Problem-Solving
- Sales Techniques
- Upselling Techniques
- Sales and Marketing
- Standards Compliance
- Performance Improvement
- Hospitality Service Expertise
Brief period of learning and experience working with DES office in New Mexico in T or C
Brief period of learning and experience working with DES office in New Mexico in T or C
I was taking a job readiness course I showed interest in taking on the responsibilities of a receptionist or des representative of some sort
Timeline
Waitress
Bliss
01.2020 - 12.2021
Customer Service Representative
Synergy Solutions
01.2016 - 05.2016
Teacher's Assistant
Superkids Child Care And Learning Center
09.2015 - 02.2016
Waitress
Waffle House Restaurant
09.2015 - 12.2015
Graduation Alliance
GED