Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Rachael Wagner

customer service representative
Glendale,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
years of professional experience

Work History

Family Dollar

Customer Service Representative
09.2023 - 01.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Bliss
Phoenix, AZ

Waitress
01.2020 - 12.2021

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Checked guests' identification before serving alcoholic beverages
  • Increased sales significantly by upselling higher-end products to customers
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Synergy Solutions
Phoenix, AZ

Customer Service Representative
01.2016 - 05.2016

Job overview

  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Superkids Child Care And Learning Center
Chandler, AZ

Teacher's Assistant
09.2015 - 02.2016

Job overview

  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
  • Handed out classroom materials, like pencils, paper, and crayons
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
  • Graded assignments and reported individual progress to teacher
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
  • Worked with lead teacher to monitor class schedule and take attendance
  • Supported student learning objectives through personalized and small group assistance
  • Maintained safety and security by overseeing students in recess environments
  • Assisted lead teachers with lesson plan creation and materials development
  • Documented student progress and communicated with parents to keep informed.

Waffle House Restaurant
Chandler, AZ

Waitress
09.2015 - 12.2015

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Bussed and reset tables to keep dining room and work areas clean
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

GED
12.2023

University Overview

Skills

  • Dining Customer Service
  • Sales Expertise
  • Seating Assignment Preparation
  • Price Memorization
  • Accurate Money Handling
  • Age Verification
  • Complex Problem-Solving
  • Sales Techniques
  • Upselling Techniques
  • Sales and Marketing
  • Standards Compliance
  • Performance Improvement
  • Hospitality Service Expertise

Customer service

Problem resolution

Call center experience

Microsoft Excel

Complaint handling

Conflict resolution

Store maintenance

Prioritization

Reading comprehension

Accomplishments

Accomplishments
  • Graduation Alliance - Chandler, AZ
  • Extracurricular Activities: [Activity]Teachers Assitant
  • Brief period of learning and experience working with DES office in New Mexico in T or C
  • I was taking a job readiness course I showed interest in taking on the responsibilities of a receptionist or des representative of some sort

Timeline

Customer Service Representative
Family Dollar
09.2023 - 01.2024
Waitress
Bliss
01.2020 - 12.2021
Customer Service Representative
Synergy Solutions
01.2016 - 05.2016
Teacher's Assistant
Superkids Child Care And Learning Center
09.2015 - 02.2016
Waitress
Waffle House Restaurant
09.2015 - 12.2015
GED

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Rachael Wagnercustomer service representative