Rachael Waite
Deerfield Beach,FL
Summary
Dynamic professional with a proven track record at The Boca Raton Resort and Club, adept in event planning and customer account management. Excelled in streamlining operations and enhancing customer engagement through exceptional service and social media savvy. Known for adaptability and a positive demeanor under pressure, consistently meeting tight deadlines and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Event Administrative Assistant & DMC Coordinator
The Boca Raton Resort and Club
04.2023 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Participated actively in planning and executing company events.
- Contact vendors to request quotes and negotiate pricing to secure the best price for the client.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Created, maintained and distributed event orders.
- Delivered exceptional customer service, addressing client concerns promptly and professionally throughout the planning process.
- Improved vendor relations by consistently meeting payment deadlines and maintaining open lines of communication throughout the planning process.
- Successfully coordinated multiple events simultaneously, maintaining strict adherence to deadlines and budgets.
- Support the sales team by creating tailored proposals and providing destination knowledge.
- Coordinate all aspects of team building activities, transportation, guided tours, and event logistics for corporate conferences.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
Guest Exp. Supervisor/ Spa Departmental Trainer
The Boca Raton Resort and Club
04.2022 - 04.2023
- Resolved problems, improved operations and provided exceptional service.
- Exceeded Forbes Five Star Audits.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
Studio 1
09.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Finding quick solutions for contract conflicts.
- Mentoring client's to enter modeling industry.
- Created and maintained detailed database to develop promotional sales.
Lead Guest Service Associate
European Wax Center
10.2018 - 08.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Millenium, Zenoti, Mindbody, Opera, and Spa Soft Software Knowledge
- Upselling Products and Services
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Adaptability
- Social Media Management
- Membership Inquiries and Renewals
- Forbes Five Star Certified
- Event planning
Food Content Creator
- Managing Vary Social Media Account's
- Creating and distributing marketing copy to advertise company and products.
- Collaborating with PR Agencies, Restaurants, and Private Businesses.
- Created visually appealing, informative, and engaging food-related content across multiple social media platforms.
- Interact with followers, respond to comments and messages, and build loyal community by fostering conversations around food-related topics
Timeline
Event Administrative Assistant & DMC Coordinator
The Boca Raton Resort and Club
04.2023 - Current
Guest Exp. Supervisor/ Spa Departmental Trainer
The Boca Raton Resort and Club
04.2022 - 04.2023
Customer Service Representative
Studio 1
09.2021 - 04.2022
Lead Guest Service Associate
European Wax Center
10.2018 - 08.2021
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