Rachael Wall
Sr. Telecom Operations & Compliance Specialist
Columbia,MD
Summary
Motivated and results-driven professional with a proven ability to transform obstacles into opportunities, leveraging challenges as a pathway to growth, innovation, and success. Recognized for resilience, adaptability, and a proactive approach to achieving goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Telecommunications Specialist
CallTrackingMetrics
02.2023 - Current
- Facilitated seamless collaboration with carriers and 3rd party entities through efficient management of telecommunication compliance..
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Implemented, developed and maintained practices for company-wide education on current and further compliance updates.
- Maintaining documentation updates for all internal and external articles.
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Delivered informative presentations, sharing industry knowledge with colleagues and clients..
Branch Operations Manager
CENTURY 21 New Millennium
10.2022 - Current
- Maintain Marketing Tracker
- Microsoft Office Suite (Power Point, Excel, Publisher, Word, & Teams)
- Train Agents and Office Staff on new platforms through scheduled Branch Trainings
- Host Branch Meetings
- Communicates with Customers, Vendors, and Branch/Company Management
- Accounts Payable and Receivable Including - check processing, tracking commissions, invoice processing, creating and following up with agent billing invoices
- Answer all customer calls into Branch
- Operations manager over team of 80 agents
General Manager
Hand & Stone Massage and Facial Spa
06.2021 - 10.2022
- Manage a team of 25+
- Perform payroll for team
- Make and receive purchase orders
- Drive weekly and monthly sales goals
- Perform weekly and monthly reviews
- Leading team meetings
- Maintain informed updates on team goals
- POS systems
- Multi-phoneline process
- Microsoft Office and Outlook
Office Administrator
Minnick's Heating & Cooling
03.2020 - 06.2021
- Scheduled appointments and installs
- Multi-phoneline system Microsoft Office
- First line of communication for clients looking for services or installs
- Communicated between service and install techs and customer to deliver best answer to any inquiries and deliver best outcome
- Attended team meetings to drive sales goals
- Met with vendors to discuss product and new protocols
- Assisted in setting up inventory process through RE Michel Inc.
Education
High School Diploma -
Oakland Mills High School
01.2004 - 01.2008
Industrial And Product Design
Flatiron School
New York, NY 01.2023 - Current
Skills
Sales support
Telecom protocols
Diagnosing issues
Documenting activities
Team leadership
Excellent communication
Attention to detail
Problem-solving aptitude
Reliability
Interpersonal skills
Troubleshooting
Additional Information
- Authorized to work in the US for any employer
Timeline
Telecommunications Specialist
CallTrackingMetrics
02.2023 - Current
Industrial And Product Design
Flatiron School
01.2023 - Current
Branch Operations Manager
CENTURY 21 New Millennium
10.2022 - Current
General Manager
Hand & Stone Massage and Facial Spa
06.2021 - 10.2022
Office Administrator
Minnick's Heating & Cooling
03.2020 - 06.2021
High School Diploma -
Oakland Mills High School
01.2004 - 01.2008