Rachael Wallace
Atlanta,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Client Relationship Associate
Kforce Inc
10.2021 - Current
- Build and maintain valuable client relationships with customer stakeholders and executive sponsors.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Partner closely with recruiting leadership to ensure clients technical and intangible requirements for talent are effectively met.
- Managed client expectations with clear communication, leading to stronger relationships and trust building.
- Maintained detailed records of all client interactions in CRM systems for easy access by other team members as needed.
- Facilitated regular check-in meetings with clients, maintaining open lines of communication and fostering long-term partnerships.
- Actively participated in professional development opportunities, staying current with industry best practices and emerging trends to better serve clients and contribute to team success.
- Outside of existing accounts, I successfully brought in three new MSAs and established a minimum headcount of five consultants at each company, significantly expanding our client base and resource allocation.
Leasing Consultant
MAA Midtown
09.2020 - 10.2021
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Closed leasing contracts by overcoming objections and accurately processing all required paperwork.
- Showcased residences with virtual, self-guided, and in-person tours to expertly highlight features and benefits.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Knowledgeable in applications such as CRM, Yardi, CoreLogic, and SightPlan.
Event Assistant
A Piece of Cake Event Planning
06.2018 - 05.2020
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Increased attendee engagement by assisting in the creation of interactive activities and presentations.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
Education
Bachelor of Science - Hospitality Administration And Management
Florida State University
05.2020
Skills
- Negotiation Tactics
- Client Needs Assessment
- Empathy and understanding
- Relationship building
- Organizational skills
- Attention to detail
- Teamwork and collaboration
- Networking capabilities
- Goal-oriented mindset
- Account Management
Timeline
Client Relationship Associate
Kforce Inc
10.2021 - Current
Leasing Consultant
MAA Midtown
09.2020 - 10.2021
Event Assistant
A Piece of Cake Event Planning
06.2018 - 05.2020
Bachelor of Science - Hospitality Administration And Management
Florida State University
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