Rachael Wallen
Muncie,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Office Manager
American Chevrolet Cadillac (now, All-American)
Muncie, Indiana
04.2016 - Current
- Lead a team of clerical support staff (including hiring, evaluating, scheduling, & separating)
- Complete payroll for all company employees (including figuring payroll taxes, completing W2's, 1099, & 401k distribution, tracking all vacations & absences)
- Complete monthly, quarterly, & annual reporting to ___
- Accounts payable (posting & paying invoices & monthly expense tracking)
- Accounts receivable (printing & distributing invoices/statements, posting payments, & reconciling schedule)
- Compliance officer (including maintenance of policies & procedures manual, employee handbook, internal/external expectations, as well as audit preparation & oversight)
- Oversee new & used (including wholesale) vehicle deal contracting (including posting & auditing)
- Purchase new & used vehicles for inventory
- Packaging & submission of contracts with financial institutions (including loan payoff)
- Process all vehicle titling (including in and out-of-state)
- Oversee all cash handling (cashier, bank deposits, large cash receipts, petty cash, etc.)
- Review & negotiate all contracts as representative for business (marketing, sponsorships, vendors, uniforms, etc.)
- Oversee all clerical team operations (schedule meetings & trainings, answer phones, file paperwork, etc.)
- Open & close bank accounts (including bank statement reconciliation)
- Serve as notary public
- Maintain computer & physical filing system
- Oversaw office inventory activities (ordering, requisitions, & shipment reception)
- Establish workflow processes, monitored daily productivity & implemented modifications to improve overall performance of personnel
- Maximize cash flow through optimal billing & collection processes
- Monitor & evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Executive Administrative Assistant
JFA Properties
Yorktown, Indiana
04.2014 - Current
- Respond to all correspondence to facilitate communication & enhance business processes
- Organize & update schedules for executive
- Negotiate contracts
- Maintain all accounts payable/receivable
- Maintain all financial institution statement reconciliation
- Remit payment for all taxes (1099's, payroll, property)
- All other duties as assigned
Youth Support Specialist
Youth Opportunity Center
Muncie, Indiana
09.2012 - 03.2016
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Developed individual and group programs to encourage prosocial behaviors.
Office Manager
American Chevrolet Cadillac
Muncie, Indiana
07.2003 - 09.2012
- Lead a team of clerical support staff (including hiring, evaluating, scheduling, & separating)
- Completed payroll for all company employees (included figuring payroll taxes, completing W2's, 1099, & 401k distribution, tracking all vacations & absences)
- Completed monthly, quarterly, & annual reporting to ___
- Accounts payable (posted & paid invoices & monthly expense tracking)
- Accounts receivable (printed & distributed invoices/statements, posted payments, & reconciled schedules)
- Compliance officer (included maintenance of policies & procedures manual, employee handbook, internal/external expectations, as well as audit preparation & oversight)
- Oversaw new & used (including wholesale) vehicle deal contracting (included posting & auditing)
- Purchased new & used vehicles for inventory
- Packaged & submitted contracts with financial institutions (included loan payoff)
- Processed all vehicle titling (included in and out-of-state)
- Oversaw all cash handling (cashier, bank deposits, large cash receipts, petty cash, etc.)
- Reviewed & negotiated all contracts as representative for business (marketing, sponsorships, vendors, uniforms, etc.)
- Oversaw all clerical team operations (scheduled meetings & trainings, answered phones, filed paperwork, etc.)
- Opened & closed bank accounts (included bank statement reconciliation)
- Served as notary public
- Maintained computer & physical filing system
- Oversaw office inventory activities (ordering, requisitions, & shipment reception)
- Established workflow processes, monitored daily productivity & implemented modifications to improve overall performance of personnel
- Maximized cash flow through optimal billing & collection processes
- Monitored & evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Education
GED -
Muncie Central High School
Muncie, IN06.1998
Skills
- Budgetary Planning
- Team Management
- Policy and Procedure Modification
- Report Preparation and Analysis
- Payroll Administration
- Year-End Reconciliation
- Account and Ledger Reconciliation
- Financial Management and Reporting
- Biweekly Payroll Processing
- Friendly and Relatable
- Diligent Follow Through
- Employee Motivation
Timeline
Office Manager
American Chevrolet Cadillac (now, All-American)
04.2016 - Current
Executive Administrative Assistant
JFA Properties
04.2014 - Current
Youth Support Specialist
Youth Opportunity Center
09.2012 - 03.2016
Office Manager
American Chevrolet Cadillac
07.2003 - 09.2012
GED -
Muncie Central High School
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