Rachael Watson
Cotton Valley,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Funeral Services Assistant
Bluebonnet Hills Funeral Home
08.2022 - 01.2023
- Met with over families to plan funerals by discussing service options and needs.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Provided personal assistance, emotional support and personal care to clients.
- Supported funeral director with all facets of funeral service coordination.
PBX Operator
John Peter Smith Hospital
05.2014 - 05.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
No Degree - Science Education
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Birdville High School
North Richland Hills, TX07.2008
Skills
- Clean Rooms Expertise
- Customer Satisfaction
- Client Relationships
- Phone Inquiries
- Legal Documentation
- Funeral Planning
- Complex Problem-Solving
- Professional Correspondence
- Quality Standards
- Time Management
- Strategy Development
Timeline
Funeral Services Assistant
Bluebonnet Hills Funeral Home
08.2022 - 01.2023
PBX Operator
John Peter Smith Hospital
05.2014 - 05.2017
No Degree - Science Education
Tarrant County College District
High School Diploma -
Birdville High School
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