RACHAEL WEBER

Trusted and effective manager with expertise in hiring, training, scheduling and ensuring guest satisfaction. Cultivated positive relationships with customers through exceptional hospitality services and resolution of conflicts in a timely and professional manner. Strong leadership and negotiation skills, over seeing all restaurant personnel, manage social media and marketing.

• Lead and manage a staff of employees.
• Recruit, interview, hire, train, evaluate, schedule and supervise all restaurant personnel.
• Train new employees on company policies and procedures.
• Create menus for restaurant.
• Provide leadership by setting clear expectations for team members.
• Cultivate positive relationships with customers through excellent hospitality services.
• Provide support for customers by addressing complaints quickly and efficiently displaying exceptional customer service skills.
• Investigate and resolve customer complaints in a professional and timely manner.
• Navigate and perform through large crowds.
• Speak with customers to arrange pre orders and events.
• Perform food preparation and service tasks, such as cooking, cleaning tables, and serving food and drinks when necessary to keep business flow.
• Schedule and receive deliveries and verified goods received against paperwork.
• Reconcile cash and make bank deposits.
• Manage social media marketing, including Instagram and Facebook.