Summary
Overview
Work History
Education
Skills
Soft Skills
Tools
Timeline
Generic

RACHAEL WEINSTEIN

Longview,Texas

Summary

Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results.

Overview

6
6
years of professional experience

Work History

Card Customer Service Advisor

US Bankcorp
08.2023 - Current
  • Helps large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responds to customer needs through competent customer service and prompt problem-solving.
  • Promotes strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Dance Instructor

The Dance Studio Longview
01.2021 - 08.2023
  • Planned, prepared and delivered lesson plans introducing students to dance techniques utilizing different styles of teaching to accommodate students of all capabilities.
  • Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Lower School Assistant

Trinity School of Texas
08.2022 - 01.2023
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom from 2s-5and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.

Customer Support Manager

Coreware
01.2019 - 06.2022
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.

Dance Instructor

The Academy Of Gymnastics And Dance
01.2018 - 05.2020
  • Planned, prepared and delivered lesson plans introducing students to dance techniques utilizing different styles of teaching to accommodate students of all capabilities.
  • Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Education

Certificate - UI Design + Frontend Development For Designers

CareerFoundry
11.2023

Bachelor of Science -

Stephen F Austin State
Nacogdoches, TX
12.2019

High School Diploma -

Texas Tech University
Lubbock, TX
05.2013

Skills

  • User Interface
  • Visual Design
  • Wireframing
  • Prototyping
  • User Research
  • Branding
  • HTML, JavaScript, & CSS

Soft Skills

  • Problem Solving
  • Critical Thinking
  • Organization
  • Attention to Detail
  • Communication
  • Teamwork
  • Leadership

Tools

  • Figma
  • Sketch
  • Adobe XD
  • MS Office
  • Canva
  • Final Cut Pro
  • iMovie
  • Keynote

Timeline

Card Customer Service Advisor

US Bankcorp
08.2023 - Current

Lower School Assistant

Trinity School of Texas
08.2022 - 01.2023

Dance Instructor

The Dance Studio Longview
01.2021 - 08.2023

Customer Support Manager

Coreware
01.2019 - 06.2022

Dance Instructor

The Academy Of Gymnastics And Dance
01.2018 - 05.2020

Certificate - UI Design + Frontend Development For Designers

CareerFoundry

Bachelor of Science -

Stephen F Austin State

High School Diploma -

Texas Tech University

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RACHAEL WEINSTEIN