Rachael Wilke
6328 Saint Andrews Way ,OH
Summary
Experienced Customer Service Representative with extensive experience at the Ohio Turnpike & Infrastructure Commission. Committed to resolve billing issues and enhance customer satisfaction. Enjoy working with team members and, adaptable to changing needs, of the Ohio Turnpike Commission. Reliable with a positive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ohio Turnpike & Infrastructure Commission
04.2021 - Current
- Address customer inquiries and concerns regarding invoices received for travel on the Ohio Turnpike, ensuring accurate information and prompt resolution.
- Assist customers with payment options, disputes, and questions related to toll invoicing, ensuring compliance with Ohio Turnpike policies.
- Investigate and resolve billing issues such as incorrect toll charges, missed tolls, or incorrect vehicle classifications.
Receptionist
Ohio Turnpike & Infrastructure Commission
01.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Radio Operator
Ohio Turnpike & Infrastructure Commission
09.2009 - 01.2020
- Facilitated clear and effective communication between field operators and support staff during emergencies.
- Coordinated the dispatch of tow trucks , ensuring efficient response times and proper handling of emergency requests.
- Dispatch field technicians to service locations.
Education
Associate of Applied Science - Accounting
Stark State College
Canton, OH05-2008
Skills
- Customer service
- Active listening
- Payment processing
- Call center experience
Timeline
Customer Service Representative
Ohio Turnpike & Infrastructure Commission
04.2021 - Current
Receptionist
Ohio Turnpike & Infrastructure Commission
01.2020 - 03.2021
Radio Operator
Ohio Turnpike & Infrastructure Commission
09.2009 - 01.2020
Associate of Applied Science - Accounting
Stark State College
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