Rachael Wilson
Manager
Frisco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
MANAGER
Madison
09.2007 - 02.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Reconciling & Balancing accounts with QuickBooks POS
- Retail Buying & Receiving
- End of month inventory & sales reports
- Corporate Gifting
ASSISTANT MANAGER
Klinger Advanced Aesthetics
01.2003 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
SALON COORDINATOR/MANAGER
Mood Spa
01.2001 - 01.2003
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions.
- Scheduled client appointments for staff members.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Education
No Degree -
Brookhaven College
Dallas, TX2004
High School Diploma -
W.T. White High School
Dallas, TX05.2002
Skills
- Team Leadership
- Sales and Marketing
- Customer Relationship Management
- Staff Management
- Invoice Reconciliation
- Employee Training
- Supplier Relations
- Schedule Preparation
- Time Management
- Administration and Reporting
- Managing Operations and Efficiency
- Overseeing Employees
Timeline
MANAGER
Madison
09.2007 - 02.2023
ASSISTANT MANAGER
Klinger Advanced Aesthetics
01.2003 - 09.2007
SALON COORDINATOR/MANAGER
Mood Spa
01.2001 - 01.2003
No Degree -
Brookhaven College
High School Diploma -
W.T. White High School