Rachael Worrell

• Developed and implemented customer retention strategies to enhance client satisfaction.
• Analyzed customer feedback to identify areas for service improvement and support initiatives.
• Built constructive customer relationships to improve loyalty and recommendations.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Responded to customer needs through competent customer service and

prompt problem-solving.

• Helped large volume of customers every day with positive attitude and

focus on customer satisfaction.

• Navigated multiple computer systems and applications to find

information.

• Communicated with clients regarding account services, statements, and

balances.

• Actively listened to customers, handled concerns quickly and escalated

major issues to supervisor.

• Answered customer telephone calls promptly to avoid on-hold wait

times.

• Participated in team meetings and training sessions to stay informed

about product updates and changes.

• Provided primary customer support to internal and external customers.

• Tracked customer service cases and updated service software with

customer information.

• Handled customer inquiries and suggestions courteously and

professionally.

• Delivered exceptional customer service to every customer by leveraging

extensive knowledge of products and services and creating welcoming,

positive experiences.

• Responded to customer requests, offering excellent support and tailored

recommendations to address needs.

• Met customer call guidelines for service levels, handle time and

productivity.

• Educated customers about billing, payment processing and support

policies and procedures.

• Maintained confidential patient, employee and company information in

compliance with company policies and regulatory requirements.

• Identified, analyzed and researched systemic issues and made

recommendations for resolution.

• Verified insurance eligibility and coverage for patients.

• Filed and maintained patient records in accordance with HIPAA

regulations.

• Entered patient demographic and insurance data into electronic medical

record system.

• Answered inbound telephone calls from interested customers to

persuasively discuss offerings.

• Answered questions about company offerings with knowledgeable

responses about products and services.

• Built relationships with customers using strong persuasion and active

listening skills.

• Recorded and updated customer information in online systems.

• Handled high-volume telemarketing operations with expert use of client

management software and computer dialing.