Rachael Wright
Findlay,OH
Summary
Dynamic Front of House Manager with a proven track record in staff training, customer engagement, and event coordination. Expertise in enhancing customer experiences, driving satisfaction, and fostering strong vendor relationships.
Overview
12
12
years of professional experience
Work History
Front of House Manager
Beckett's Burger Bar
Findlay, OH
02.2024 - 03.2026
- Trained and supervised front-of-house staff on service standards and procedures.
- Coordinated special events to elevate customer experience and engagement.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Implemented policies and procedures that streamlined operations and improved customer experience.
- Oversaw employee recruiting, hiring, performance management and discipline.
Front of House Manager
Fin's Seafood and Grill
Findlay, OH
04.2014 - 01.2024
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Addressed customer inquiries and resolved issues promptly to enhance service quality.
- Managed reservations system, ensuring seamless booking experience for customers through phone and online channels.
- Developed staff schedules to optimize coverage during peak hours.
- Oversaw employee recruiting, hiring, and performance management to build a strong, effective front-of-house team.
- Supported local marketing and advertising efforts to attract new customers and increase revenue.
- Acquired necessary front-of-house supplies to maintain uninterrupted service and support operational needs.
Education
Bachelor of Science - Journalism
Bowling Green State University
Bowling Green, OH08-2011
Skills
- Event coordination
- Floor management
- Customer engagement
- Customer relationship management
- Budget management
- Vendor relations
- Staff training
- Attention to detail
- Strategizing
Timeline
Front of House Manager
Beckett's Burger Bar
02.2024 - 03.2026
Front of House Manager
Fin's Seafood and Grill
04.2014 - 01.2024
Bachelor of Science - Journalism
Bowling Green State University