Rachael Yessayan
Boston
Summary
Friendly Tanning Consultant with 2 months of success in specialized client services. Comprehensive understanding of tanning facility operations and safety protocols. Extensive knowledge of tanning products and skincare. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EPIC appointment scheduling system to manage over 200 patients a day. Organized and accurate in managing patient flow.
Overview
9
9
years of professional experience
Work History
Department Coordinator
Newton Wellesley Hospital
04.2022 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Tanning Consultant
Palm Beach Tan
05.2021 - 08.2021
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Sold [Product] to clients to increase salon profits by [Number]%.
- Updated computer system with client schedules, inventories and spa information.
- Maintained clean and stocked front counter area.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Front Desk Associate
Boston Sports Clubs
01.2019 - 06.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Assigned dressing room facilities, locker space or clothing containers to patrons of athletic or bathing establishments.
- Replenished guest room supplies, including water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
- Maintained cleanliness and organization of front desk area.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered guest questions and referred to local points of interest.
Front Desk Associate
Dedham Health and Athletic Club
05.2016 - 01.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Administrative Assistant
ST. THERESA'S RECTORY
09.2014 - 05.2016
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Review files, records, and other documents to obtain information to respond to requests.
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
- Complete and mail bills, contracts, policies, invoices, or checks.
Education
High School Diploma -
St. Joseph Preparatory High School
Brighton, MassachusettsDegree - Business Administration
Massachusetts Bay College
Wellesley, MA08.2024
Skills
- Laser therapy
- Sunless tanning
- Product recommendations
- Sales
- Scheduling
- Guest Services
- Product Sales
- Appointment Setting
- Schedule Management
- Appointment Scheduling
- Telephone Etiquette
- Outpatient Care
- Front Desk Operations
- Medical Office Administration
- Computer Skills
- Attention to Detail
- Multitasking and Organization
- Patient Screening
- Bookkeeping
- Medical Terminology
- Patient Relations
Timeline
Department Coordinator
Newton Wellesley Hospital
04.2022 - Current
Tanning Consultant
Palm Beach Tan
05.2021 - 08.2021
Front Desk Associate
Boston Sports Clubs
01.2019 - 06.2020
Front Desk Associate
Dedham Health and Athletic Club
05.2016 - 01.2019
Administrative Assistant
ST. THERESA'S RECTORY
09.2014 - 05.2016
High School Diploma -
St. Joseph Preparatory High School
Degree - Business Administration
Massachusetts Bay College
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