Rachael Yessayan
Boston,Massachusetts
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access Representative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
North Shore Physicians Group
10.2024 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered services to customer locations within specific timeframes.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Department Coordinator
Newton Wellesley Hospital
04.2022 - Current
- Communicated with patients, ensuring that medical information was kept private
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Transcribed phone messages and relayed to appropriate personnel
- Supported office staff and operational requirements with administrative tasks
- Checked patient insurance, demographic, and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Completed administrative patient intakes with case histories, insurance information and mandated forms
Tanning Consultant
Palm Beach Tan
05.2021 - 08.2021
- Educated clients on health and safety of tanning facilities and procedures
- Assigned clients to appropriate facilities based on desired treatments and health needs
- Updated computer system with client schedules and inventories
- Maintained clean and stocked front counter area
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences
Front Desk Associate
Boston Sports Clubs
01.2019 - 06.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up
- Assigned dressing room facilities, locker space or clothing containers to patrons of athletic or bathing establishments
- Replenished guest room supplies, including water glasses, toiletries, and paper products
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators
- Maintained cleanliness and organization of front desk area
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Answered guest questions and referred to local points of interest
Front Desk Associate
Dedham Health and Athletic Club
05.2016 - 01.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Administrative Assistant
ST. THERESA'S RECTORY
09.2014 - 05.2016
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Review files, records, and other documents to obtain information to respond to requests
- Deliver messages and run errands
- Inventory and order materials, supplies, and services
- Complete and mail bills, contracts, policies, invoices, or checks
Education
High School Diploma - Business Administrative
St. Joseph Preparatory High School
Brighton, MassachusettsDegree - Business Administration
Massachusetts Bay College
Wellesley, MA08.2024
Skills
- Laser therapy
- Sunless tanning
- Product recommendations
- Sales
- Scheduling
- Guest Services
- Product Sales
- Appointment Setting
- Schedule Management
- Appointment Scheduling
- Telephone Etiquette
- Outpatient Care
- Front Desk Operations
- Medical Office Administration
- Computer Skills
- Attention to Detail
- Multitasking and Organization
- Patient Screening
- Bookkeeping
- Medical Terminology
- Patient Relations
Timeline
Patient Service Representative
North Shore Physicians Group
10.2024 - Current
Department Coordinator
Newton Wellesley Hospital
04.2022 - Current
Tanning Consultant
Palm Beach Tan
05.2021 - 08.2021
Front Desk Associate
Boston Sports Clubs
01.2019 - 06.2020
Front Desk Associate
Dedham Health and Athletic Club
05.2016 - 01.2019
Administrative Assistant
ST. THERESA'S RECTORY
09.2014 - 05.2016
Degree - Business Administration
Massachusetts Bay College
High School Diploma - Business Administrative
St. Joseph Preparatory High School
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