Rachael Yessayan
Topsfield Massachusetts
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
North Shore Physicians Group
Beverly, MA
10.2024 - Current
- Managed patient registrations and verified insurance information efficiently.
- Coordinated appointment scheduling for various healthcare services and specialists.
- Assisted patients with completing necessary forms and documentation accurately.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Managed incoming faxes related to patient registration processes.
- Greeted patients and visitors, ensuring a welcoming environment.
- Handled incoming calls, directing inquiries to appropriate departments.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Collected co-payments and other fees due at time of service.
- Adhered strictly to privacy protocols while handling confidential information of patients.
- Managed medical records, filing documents in a timely manner according to HIPAA regulations.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Routed laboratory or diagnostic results to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Department Coordinator
Mass General Hospital
Newton, MA
04.2022 - 10.2024
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic medical record systems.
- Handled incoming calls, directing inquiries to appropriate departments.
- Verified patient information and insurance details at check-in.
- Facilitated communication between patients and healthcare providers effectively.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Updated patient information in the hospital database accurately and promptly.
- Assisted visitors by directing them to appropriate areas within the hospital premises.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Processed payments accurately using various methods such as cash, credit cards or checks.
- Managed medical records, filing documents in a timely manner according to HIPAA regulations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Tanning Consultant
Palm Beach Tan
Newton, MA
05.2021 - 08.2021
- Advised clients on tanning procedures and product selections for optimal results.
- Assisted in maintaining cleanliness and organization of tanning equipment and salon area.
- Educated customers about skin types and safe tanning practices to enhance their experience.
- Managed inventory levels of tanning products, ensuring timely restocking and availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction best practices.
- Maintained a clean and sanitary environment in the salon at all times.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Greeted customers and provided information about tanning services.
- Explained the benefits of using different types of tanning beds and lotions.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Conducted weekly sales promotions to attract new business opportunities.
- Monitored inventory levels and placed orders when necessary.
Sales Receptionist
Boston Sports Club
Newton, MA
01.2019 - 06.2020
- Educated customers on promotions and loyalty programs.
- Handled customer complaints and resolved issues effectively.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions using point-of-sale systems.
- Greeted and assisted members and guests at the front desk.
- Managed phone inquiries and scheduled appointments efficiently.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Scheduled maintenance appointments for fitness equipment repair technicians.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Front Desk Receptionist
Dedham Health and Athletic Complex
Dedham, MA
05.2016 - 01.2019
- Greeted and assisted members and guests at the front desk.
- Managed phone inquiries and scheduled appointments efficiently.
- Processed membership registrations and renewals accurately.
- Maintained cleanliness and organization of the reception area.
- Handled cash transactions and managed daily financial reports.
- Provided information about gym services, classes, and schedules.
- Collected payments, renewed memberships and resolved billing issues.
- Resolved member issues promptly to enhance customer experience.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Managed front desk operations including scheduling appointments, answering calls.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Handled customer inquiries in person, via telephone, or email.
- Provided information on class schedules, pricing plans, and available services.
- Performed administrative tasks such as filing documents or updating member accounts.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Re-racked weights to maintain neat, organized and clean gym.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Administrative Assistant
Saint Theresa School
West Roxbury, MA
09.2014 - 05.2016
- Assisted families with funeral arrangements and service planning.
- Provided compassionate support to grieving families during visitations.
- Answered phones in a professional manner while providing information about available services.
- Assisted funeral director in coordination of services.
- Prepared memorial materials, including service programs, and signage.
- Offered administrative expertise in managing funeral home operations.
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
- Coordinated special events such as weddings, funerals, baptisms, and other religious ceremonies.
Education
Associate of Arts - Business Administration
MassBay Community College
Wellesley, MA06-2025
Skills
- Patient registration
- HIPAA compliance
- Customer service
- Appointment scheduling
- Administrative support
- Data entry
- Insurance verification
- Patient management
- Effective communication
- Multitasking and prioritization
- Documentation and reporting
- Customer/Client relations
- Multi-line telephone systems
- Office administration
- Tech-Savvy
- Organization skills
Timeline
Patient Access Representative
North Shore Physicians Group
10.2024 - Current
Department Coordinator
Mass General Hospital
04.2022 - 10.2024
Tanning Consultant
Palm Beach Tan
05.2021 - 08.2021
Sales Receptionist
Boston Sports Club
01.2019 - 06.2020
Front Desk Receptionist
Dedham Health and Athletic Complex
05.2016 - 01.2019
Administrative Assistant
Saint Theresa School
09.2014 - 05.2016
Associate of Arts - Business Administration
MassBay Community College
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