Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Yingling

Mansfield,OH

Summary

Dynamic Account Manager Supervisor with a proven track record at Zody General Construction, excelling in client relationship management and data-driven decision making. Enhanced customer satisfaction through tailored solutions and upselling strategies, fostering team collaboration and achieving significant account growth. Proficient in CRM software, driving operational efficiency and exceeding performance goals.

Experienced with team leadership, client relationship management, and strategic planning. Utilizes communication and analytical skills to drive client satisfaction and team performance. Track record of successfully managing diverse accounts and leading teams to achieve goals.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

25
25
years of professional experience

Work History

Account Manager Supervisor

Zody General Construction
04.2020 - Current
  • Supervised daily account management operations, ensuring alignment with client expectations and project timelines.
  • Developed and implemented strategies to enhance customer satisfaction and retention across managed accounts.
  • Trained and mentored junior account managers, fostering professional growth and operational efficiency within the team.
  • Coordinated communication between clients, contractors, and internal teams to streamline project execution and resolve issues promptly.
  • Managed key accounts by establishing strong relationships, resulting in increased trust and collaboration with clients.
  • Conducted regular account reviews to identify upselling opportunities and areas for improvement.
  • Provided exceptional customer service by anticipating client needs and offering tailored solutions.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Facilitated business by implementing practical networking techniques.

Assistant Store Manager

Advance Auto Parts
08.2006 - 02.2020
  • Supervised daily store operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored staff to enhance performance and foster a cohesive team environment.
  • Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends, develop strategies, and improve overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Shop Manager

Fast Lane Auto Repair
12.2000 - 01.2016
  • Managed daily operations, ensuring optimal inventory levels and product availability.
  • Developed and implemented staff training programs to enhance team performance and customer service.
  • Oversaw scheduling and workflow management, improving overall efficiency within the shop.
  • Established strong vendor relationships to secure favorable terms and reliable supply chains.
  • Analyzed sales data to identify trends, driving strategic decision-making for promotional activities.
  • Implemented cost-control measures, reducing overhead while maintaining service quality.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed new promotional campaigns to attract new customers.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Controlled costs by effectively negotiating with vendors, saving $10,000-$12,000 on budget per year.
  • Negotiated with suppliers to secure better pricing, enhancing profit margins.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
  • Oversaw daily operations, ensuring store met its performance and sales goals.

Education

High School Diploma -

Lexington High School
Lexington Ohio
06-1999

Skills

  • Data-driven decision making
  • Upselling strategies
  • CRM software proficiency
  • Teamwork and collaboration
  • Customer service
  • Goal oriented
  • Client relationship management
  • Sales reporting
  • Client acquisition
  • Sales development
  • Management collaboration
  • Sales techniques

Timeline

Account Manager Supervisor

Zody General Construction
04.2020 - Current

Assistant Store Manager

Advance Auto Parts
08.2006 - 02.2020

Shop Manager

Fast Lane Auto Repair
12.2000 - 01.2016

High School Diploma -

Lexington High School

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