Rachael Zizumbo
West Jordan,UT
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Liddell Dental
Salt Lake City
10.2022 - Current
- Managed front office operations, including payment handling and maintaining schedules for the doctor and hygienists. Oversaw follow-ups on insurance claims and payments, billing, collections, and communication with labs regarding patient cases. Ensured timely ordering of office supplies on a weekly basis.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Generated monthly billing adjustments and entered details into billing system to resolve discrepancies.
- Processed billing payments, claims, policy renewals, cancellations.
- Resolved billing issues with customers.
- Reviewed billing documents for accuracy and completeness.
- Generated monthly reports detailing all billing activity.
Wellness Coordinator
The Joint Chiropractic
Sugarhouse
08.2018 - 10.2022
- Provided excellent customer service as a front office member, with responsibilities including answering phones, greeting patients and accepting payment for services.
- Handled financial transactions, including membership sales, renewals, and POS purchases.
- Promoted membership sales through effective communication with potential members.
- Provided support in the training of new sales personnel.
- Developed training materials, conducted user training sessions and provided post-implementation support.
- Promoted social media to enhance company online profile.
Child care center supervisor & Kids yoga teacher
Lifetime Fitness
South Jordan
08.2014 - 05.2020
- Educate team members about Kids Activities and events that are available for club members
- Promote and enroll club members in events and activities
- Maintain a commitment to positive member experience by coaching and cultivating a positive working environment
- On-board new associates, maintain gym standards of engagement and involvement with children while in our care, Maintain safety and cleanliness standards
- Ensure a safe and fun environment for kids to learn Yoga
- Create engaging and educational yoga classes for ages 3+
- Host Yoga events for the gym, recruit members to register and promote events.
Office Operations
Inbody Yoga Academy
Sugarhouse
09.2017 - 08.2018
- Executed training classes with assistance, including uploading class notes to Canvas. Collaborated closely with the Studio director to effectively plan training schedules, workshops, and retreats.
- Contributed to multiple areas of school operations, including administrative tasks and fostering an enriching student experience.
- Handled customer service issues, consulted with potential students, and created public schedules in Mindbody.
Area Sales Manager
Macys
Holladay, Valley Fair, & City Creek
05.2006 - 11.2012
- Provided regular guidance and mentoring to ensure achievement of sales objectives.
- Successfully managed and implemented event calendar resulting in meeting sales targets
- Tracked and educated the team in sales/service goals
- Worked in partnership with the district team to improve departmental assortment
- Implementing weekly assessments to gauge sell-through performance and generating result-driven action plans for optimizing sales to meet company standards
- Managed end-to-end recruitment process for cosmetics and fragrance associates including interviewing, hiring, and on-boarding
- Effectively coordinated with buyers and district partners to maintain correct inventory levels.
- Successfully executed strategic event scheduling and product launch focus, leading to achievement of sales targets.
Education
General Education -
Westminster University
01.1999
Diploma -
Cottonwood High School
01.1997
Skills
- Canvas
- Word
- Excel
- Google Docs
- Drive
- Sheets
- Training and education
- Coaching and Mentorship
- Customer Service/Engagement
- Google reviews
- Daily Reporting
- Team Training
- Sales and Upselling
- Email platforms
- SolutionReach
- Dental Intelligence
- Sales
- Time Management
- Scheduling and calendar management
- Operations Management
- Training and mentoring
- POS System Operation
Awards
Coaching Award - Macy’s
Affiliations
- Yoga Therapy
- Sound healing
Accomplishments
- Created and facilitated mindfulness workshop online and in person
- Create training guides and easy to reference daily operations for cross training
- Recognition for training and coaching teams/employees
Certification
- CPR Certified
References
References available upon request.
Timeline
Front Desk Manager
Liddell Dental
10.2022 - Current
Wellness Coordinator
The Joint Chiropractic
08.2018 - 10.2022
Office Operations
Inbody Yoga Academy
09.2017 - 08.2018
Child care center supervisor & Kids yoga teacher
Lifetime Fitness
08.2014 - 05.2020
Area Sales Manager
Macys
05.2006 - 11.2012
General Education -
Westminster University
Diploma -
Cottonwood High School
- CPR Certified
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