Rachael Ryan

• Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
• Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
• Collaborated with cross-functional teams to optimize service offerings and drive business growth.
• Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Motivated team members through recognition programs focused on rewarding high performers.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed and updated databases to handle customer data.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
• Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
• Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
• Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Created organized filing system to manage department documents.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.

• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Demonstrated cosmetic application best practices to achieve desired styles.
• Analyze customer skin to assess conditions and skin type and suggest products and treatments.
• Redken Color Expert I help educate the hair stylist. who are new need some assistants.
• Coach hair stylist on self-prompting.
• Coach hair stylist on in hand product selling to clientele.
• Coach hair stylist on rebooking.
• Help drive credit card sales.
• Opening/closing
• Counting tills
• Gemming.
• Take consultations over the phone or in person to help better assist our hair stylist in their performance.
• Monitored current trends to understand fashions and better serve customer needs.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Built and provided exceptional services and pleasant shopping experiences to retail customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Increased business sales utilizing boutique cosmetic knowledge.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Benefit, Clinique, Lancome & Estee Lauter products.
• Conducted product demonstrations.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Proven ability to learn quickly and adapt to new situation.
• Open/closing abilities.
• Proven ability to develop and implement creative solutions to complex problems.
• Skilled at working independently and collaboratively in a team environment.
• leadership skills in managing projects from concept to completion.
• Self-motivated
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Strong leadership skills by managing projects from start to finish.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.

I moved into Luxury beauty advisor from Prestige beauty advisor in a few short months of being employed at Ulta. I love working with the team and creating and inspiring relationships with customers. As well as building those relationships, I coach the beauty advisors to build the basket, shade match, skincare knowledge, hair product knowledge and hold in store events. I love goals and the outcome of them. With that I talk daily about hitting the goals we strive to achieve. I have coached hair stylist to walk the floor to self-prompt their talents as well as helped in Redken color formulating and techniques. As a temporary keyholder I learned more about Ulta team and leadership. Assisting the management team with counting tills, checking timecards and paperwork. I love delivering chat ins with the hair stylist as well as the lead cashiers and beauty advisors. I Provided leadership support while mangers are away. Being part of a team like Ulta has shown me again how much I love collaborating and engaging with every customer and employee.

• Greeted guests at front desk and engaged in pleasant conversations.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated. filing systems that boosted efficiency and organization.
• Monitored office supplies by checking inventory and placing orders.
• Used quick response and dynamic service skills to build relationships with customers, improving customer retention rate.
• Kept accounts in balance and ran daily reports to verify totals.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Prepared weekly employee work schedules for team members.
• Planned coverage needs and organized services to support incoming special events.
• Worked with local companies to prompt more business

• Oversaw salon employee performance, facility cleanliness and sales.
• Worked to continuously increase salon business.
• Controlled inventory by tracking expenses & purchases.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Scheduled employees to maintain adequate coverage.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
• Coached and trained employees to optimize performance.
• Grew customer numbers and boosted client retention with engagement and marketing strategies.
• Achieved personal sale goals by upselling products to meet individual needs.
• Applied performance data to evaluate and improve operations, for each individual hair stylist and barber.
• Established long-term client relationships, increasing sales while developing additional opportunities through networking and referrals.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Recorded weekly supply and inventory.
• Cross-sold and up-sold new haircare products, increasing earnings.
• Utilized social media accounts and strategic marketing initiatives to promote business and build revenue .
• Organized promotions to boost sales, achieving growth in revenue.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Mixed pigments and used proper techniques to achieve desired color.
• Determined appropriate hair treatments based on conditions and textures.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Resolved guest complaints about service or style.
• Scheduled customer appointments and rearranged individual time slots to meet demands.
• Distributed business cards outside of salon to generate new business.
• Educated customers on products to maximize experience.
• Created memorable customer experiences, adding bonus services such as head and neck massages.
• Processed payments, entering sales in register.
• Organized sale area and work station to showcase products and boost sales.
• Answered customer questions about products and services.
• Utilized latest techniques
• Coached salon staff in traditional and innovative haircutting techniques.
• Provided pre- and post-service consultations to accurately assess clients' needs
• Coached how tos in follow up calls with new and existing clientele

As I grew behind the chair, I decided to dedicate my time with a well-known fundraiser called St. Baldricks. I wanted to share more of my passion and love of life to an event I knew would change many lives and as well as mine. For the 8 years that my staff and i volunteered I really grew more in love with working as a team and decided to take a leap into management. As manager and hair designer I personally coached and developed 3 stylists behind the chair, one of those stylists now runs her own two chair studio. With the training from marketing and social media classes, I learned how to better advise the business and my personal work. Overall, the years of experience at Parks 5th Avenue Salon taught me the fundamentals of management, advertising and teamwork.