Rachael Billingsley
Manager/Visual Merchandiser/Customer Service Expert
Birmingham,AL
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Versatile Manager/Visual Merchandiser/Customer Service Expert dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Flexible and focused with expertise in recruitment and retention, mediation, staff training and complex problem resolution.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Manager
Altar'd State
Birmingham, AL
10.2022 - Current
- Supervises onboarding process for newly hired employees, including distribution of all paperwork.
- Builds and develops lasting relationships with employees, peers, upper management and outside vendors.
- Handles employee conflicts efficiently while following all company procedures.
- Works with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Conducts exit interviews and completes employment termination paperwork.
- Conducts employee performance reviews and implements corrective actions to increase productivity.
- Creates window and in-store displays for retail businesses and manages store overall appearance to market products effectively, delivers visual appeal and stimulates sales.
Account Expert
T-Mobile
Birmingham, AL
01.2022 - 09.2022
- Convinced customers to make immediate payments using persuasive techniques with a daily success rate of 80%
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence
- Documented, researched, and resolved customer service issues
- Attended regularly scheduled video conferences for team accounts in system and participated in one-on-one coaching.
- Answered and routed telephone calls and took messages.
Department Manager
Kohl's
Hoover, Alabama
04.2019 - 11.2021
- Followed store standards for merchandise quality and customer service and made corrective actions to deal with daily issues
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
Sales Associate
Michael Kors
Hoover, Alabama
05.2018 - 04.2019
- Informed customers of promotions and special offers to increase sales
- Built attractive displays and merchandised products
- Processed payments quickly to keep customer flow moving and maintained a customer conversion of 60%
- Adapted to changing priorities and unexpected situations
- Resolved customer concerns using conflict management skills.
Alterations Specialist
David's Bridal
Hoover, AL
05.2017 - 04.2018
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
- Altered clothing to fit individual customers and repaired defective garments.
- Pressed, steamed and hung items to prepare alterations for pick-up.
Education
Human Environmental Science - Apparel Design
12.2014
Skills
- Recruitment Strategies
- Administer Training Modules
- Performance Evaluation
- Exit Interviews
- New Employee Orientations
- Microsoft Office Suite Expert
- Recordkeeping
- ADP
- Confidential Document Control
- Staff Management
- Meeting Preparation
- Data Entry
- Schedule Management
- Multi-Line Telephone Systems
- Scheduling
- Employee Management
- Software Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Visual Merchandising Manager - Altar'd State
10.2022 - Current
Account Expert - T-Mobile
01.2022 - 09.2022
Department Manager - Kohl's
04.2019 - 11.2021
Sales Associate - Michael Kors
05.2018 - 04.2019
Alterations Specialist - David's Bridal
05.2017 - 04.2018
University of Alabama - Human Environmental Science, Apparel Design
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