Rachael C. Mccann
Scottsville,VA
Summary
Dedicated professional with a robust background in emergency services and customer engagement, notably with Albemarle County Fire Rescue. Excelled in fire suppression and public education, demonstrating exceptional teamwork and social competence. Proven ability to enhance operational efficiency and foster community safety. Achieved significant improvements in emergency response and customer satisfaction through continuous training and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FireFighter/EMT-Basic
Albemarle County Fire Rescue
01.2019 - 06.2023
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated apparatus to aid in rescue operations.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
Private Nanny
Ross Shipe
03.2017 - 01.2019
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented daily routines for optimal child development and created a structured environment.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Customer Service Cashier
Carter Mountain Orchard
09.2016 - 12.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Credit Card Sales Executive
Bass Pro Shops
04.2014 - 01.2016
- Developed strong rapport with clients through honest communication and exceptional service delivery.
- Assisted in promotional events targeting specific demographics, leading to increased brand awareness and sales opportunities.
- Assisted colleagues with complex sales situations, utilizing my expertise in credit card products to close deals successfully.
Farm Laborer
Harmony Hill Farm
06.2013 - 10.2015
- Operated farm equipment such as tractors and trucks with care and precision.
- Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
- Built and mended fencing to prevent stock from straying, divide land and improve organization.
- Provided additional seasonal support during time sensitive operations such as making hay and snow removal.
Education
High School Diploma -
Richmond Christian School
Chesterfield, VA05-2013
Skills
- Fire Suppression
- Emergency Medical Services
- Teamwork and collaboration
- Equipment operation/mechanical aptitude
- Commitment to continuous training
- Social Competence
- Public Education
Certification
- FF 1
- FF2
- EMT-B
- EVOC 3
- DPO
- Hazmat Ops
- CPST
Timeline
FireFighter/EMT-Basic
Albemarle County Fire Rescue
01.2019 - 06.2023
Private Nanny
Ross Shipe
03.2017 - 01.2019
Customer Service Cashier
Carter Mountain Orchard
09.2016 - 12.2016
Credit Card Sales Executive
Bass Pro Shops
04.2014 - 01.2016
Farm Laborer
Harmony Hill Farm
06.2013 - 10.2015
- FF 1
- FF2
- EMT-B
- EVOC 3
- DPO
- Hazmat Ops
- CPST
High School Diploma -
Richmond Christian School
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