Rachaell Houston
Carrollton,VA
Summary
To obtain a position enabling me to utilize my effective communication and leadership skills that offer growth and advancement opportunities within the company.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager/Leasing Consultant
Berger Commercial Realty
04.2024 - Current
- I process payments via certified funds submitted in the office
- Train new hires on company policies, procedures, software applications and industry best practices-leading them towards a successful job performance.
- Submit invoices for vendor payments and petty cash reimbursements
- Coordinated move-ins, move-outs, and deposit accounting ensuring smooth transitions for both tenants and property management team.
- Provide excellent customer service by promptly responding to inquiries and addressing grievances to increase tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures as well as communicating with our legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing Manager
New Manchester Flats - LIHTC
01.2023 - 04.2024
- Collected, completed, and processed lease applications.
- Delegated tasks to the leasing staff. Completed daily checklists that included posting payments and charges and keeping office staff up to date with any vital information.
- Assisted vendors on-site and answered office emails while promptly responding to resident concerns
- Responsible for moving in/out residents, organizing move in folders, and updating any resident changes and that all folders were completed per company policy/standard.
- Followed up with residents to ensure complete satisfaction of a work order(s).
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Leasing Professional
Chesapeake Crossing Senior Community - LIHTC
07.2020 - 03.2021
- Company Overview: (Community Sold)
- Processed applications
- Greeted prospects, residents, and vendors in a professional and comfortable manner whether by phone or walk-in
- Performed office and file audits to ensure all files were fully completed and up to policy and that the office displayed all required information and there were no safety hazards
- Made training videos with tips on customer service and leasing etiquette in property management
- Organized community events to foster a positive living environment for all residents.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
Traveling Leasing Expert
Sales Inc.
01.2018 - 06.2020
- As a 3rd party company on-site, I was able to utilize my customer service skills and impeccable training to increase applications and occupancy rates as I traveled to 5+ communities during my employment that were either a lease up or the office staff has not been able to produce applications
- Provided ideas for and planned different resident events to help the complexes be more involved in their neighborhood and community so that their tenants could feel and know that they are seen, heard, and primarily, they are important
- Professionally greeted prospects, residents, and vendors whether by phone or walk-in
- Set appointments and toured new and returning prospects
- Conducted training and provided tips and advice where needed for office staff on proper leasing protocols
- Created tour paths based on amenities and locations of vacant homes and what talking points the office staff could bring up
Retail Sales Associate/Store Leader
Heavenly Wheels Home Medical LLC.
02.2017 - 01.2018
- Responsible for opening and closing the store and making sure all alarms were set, and all doors were locked
- Counted and balanced the register and safe and verified any cash deposits
- Built relationships with customers by making sure to always ask the right questions to provide the best product for them based on their needs
- At opening of shift, I verified proper procedures were followed by the other team member during their closing shift and discuss any issues that arose from improper closing techniques
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
Seasonal Sales Associate
Perfumania
12.2016 - 02.2017
- Greeted customers with a cheerful outlook
- Rung up sales and processed payments
- Performed in-store inventory to determine any possible financial business losses
Assistant Store Manager
Perfumania
07.2016 - 09.2016
- Created store schedules based on the availability of store workers and any government holidays that may require additional staff on shift
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Determined sales goals for the sales associates and created plans to help them reach these goals
- Confirmed that the safe and registers were balanced at the beginning and end of shifts to make nightly bank deposits after calculating and verifying cash deposits
- Made sure store was operationally compliant and policies and procedures were followed correctly
- Delegated daily and weekly tasks to sales associates as well as following up to make sure the task was completed and see if there was any way I could aid if needed
Boutique Manager
Francesca's
06.2015 - 06.2016
- Assigned operational tasks and hourly sale segments by pairing team members with different skill sets so that on each shift, everyone can be responsible for the success of the store and to gain any additional skills by collaborating with their coworkers
- Resolved customer complaints in store and informed upper management of any issues and solutions
- Any employee complaints and disputes were managed with corporate present as I wanted the team members to know they were being taking seriously
- Relayed essential information to the DM about the needs and successes of the business
- Completed daily/weekly managerial tasks as requested from the DM and Regional
- Recruited employees based on experience and customer service skills
Communications and Sales Floor Lead
The Limited (permanently closed)
11.2013 - 06.2015
- Partnered with operations team to achieve company revenue and profit goals.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
- Led sales team meetings to discuss goals, review progress, and develop strategies for continued growth.
- Opened and closed store during scheduled shifts and verify that company procedures were followed appropriately by all team members.
- Optimized store layout to maximize product visibility and enhance the overall shopping experience for customers.
Education
High School Diploma -
Tallahassee Community College
Tallahassee, FL05-2007
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Relationship building and rapport
- Leasing and sales
- Clear communication
- Microsoft office
- Decision-making
- Administrative leadership
- Training and mentoring
Personal Information
- Willing To Relocate: True
- Authorized To Work: Any employer in the US
Languages
English
Timeline
Assistant Property Manager/Leasing Consultant
Berger Commercial Realty
04.2024 - Current
Leasing Manager
New Manchester Flats - LIHTC
01.2023 - 04.2024
Leasing Professional
Chesapeake Crossing Senior Community - LIHTC
07.2020 - 03.2021
Traveling Leasing Expert
Sales Inc.
01.2018 - 06.2020
Retail Sales Associate/Store Leader
Heavenly Wheels Home Medical LLC.
02.2017 - 01.2018
Seasonal Sales Associate
Perfumania
12.2016 - 02.2017
Assistant Store Manager
Perfumania
07.2016 - 09.2016
Boutique Manager
Francesca's
06.2015 - 06.2016
Communications and Sales Floor Lead
The Limited (permanently closed)
11.2013 - 06.2015
High School Diploma -
Tallahassee Community College
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