Summary
Work History
Education
Skills
Timeline
StoreManager

Rachael (Rae) Hackett

Bloomington,MN

Summary

Focused food safety professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent critical thinking skills with determined and decisive nature.

Work History

Senior Manager of Customer FSQ & Compliance

Michael Foods, Inc.
Minnetonka, MN
06.2014 - Current
  • FSQ and Compliance: Solution based, decision maker for internal and external customers providing robust technical support for complaint resolution as well as product, facility, manufacturing, and company knowledge for multiple companies totaling $2.6 billion in annual net sales
  • Authority for policy implementation and change for customer management to compliance standards based on analyzation, assessment, and negotiation of compliance principles
  • Approve and direct dissemination of critical and confidential information
  • Regulatory compliance for EPIA, 9 CFR 417
  • Prioritize demands of dynamic team of compliance personnel who provide technical, packaging, ESG, and social accountability information to customers, while keeping platinum and high visibility customers in focus
  • Continuously pursue carving out new roles and engagement for growing team of “Go To” associates
  • Substantiate growth of staff positions by 150% due to increase in both volume and complexity of customer requests
  • Manage specialty certified products and religious certifications across 23 operating facilities producing egg, potato, cheese, sausage products, as well as product builds
  • Create and maintain documents to address contemporary topics and program management in anticipation of changing atmosphere of customer needs
  • Oversee customer concern process for submission and response to non-compliances for commercial business category
  • Provide technical support for retail complaints and product inquiries
  • Develop systems of customer communication management to facilitate efficiency and minimize redundancy
  • Manage and execute legal process for customers requesting confidential information
  • Substantiate growth of staff positions by 150% due to increase in both volume and complexity of customer requests
  • Created efficiencies to manage workload of 3 FTE’s utilizing 1 FTE and temporary staff
  • Identify trends in potential regulatory issues that are reported.
  • Collaborated with cross functional team members in development of new products and projects

Regional Quality Manager

Specialty Products
Gaylord, MN
12.2007 - 06.2014
  • Provide structure and reform to Quality and Food Safety System which incorporates and validates programs necessary to manage integrity and quality of products in a changing global food safety environment
  • Provide technical support, corporate perspective, and direction for quality, analytical, microbiological, sanitation, budget, and audit activities of seven operating facilities including eggs, potatoes, and cheese packaging in Midwest and Canada totaling over 560 million pounds of production
  • Lead facilities in executing principles of TQM that engages all team members in continued efforts of customer satisfaction, continuous improvement, and strategic team-based goals
  • Provide timely technical support, quality facing, and direct customer contact and satisfaction to Food Service, Ingredient, and Retail product categories for domestic and international markets
  • Lead team efforts to reduce microbiological holds 86% as a direct result of quality initiatives career to date
  • Drive budget emphasis that resulted in an annual $439,200.00 savings in quality and sanitation cost centers across all plants
  • Assess staffing needs to identify a reduction of 6 FTE’s, redistribution of activities, and elimination of obsolete duties
  • Environmental performance improvement over 5 continuous years resulting in goal reduction of 4% with positives trending at or below goal
  • Trained and supported sanitation teams to achieve acceptable standards of cleanliness which resulted in satisfactory product contact swabs, environmental swabs, and finished product testing for a non-RTE process
  • The protocol and improvements were embraced and acknowledged by state regulatory officials and joint testing results were comparable and accepted
  • Identification, development, and presentation of Quality KPI’s to top management and provide a summarization of compliance with analyzation of trends
  • Complaint rate reduction has been demonstrated in each plant with improvements tracking up to 2.25% reduction in YTD trending per million pounds produced
  • Represent quality posture and recommendations in the planning, construction, preparation and initiation of live manufacturing in new plant
  • Support and train new teams in sanitation activities and procedures
  • Improvements implemented in analytical sampling and testing reduced frequency and quantity of product holds which had previously been the cause of shorting orders up to 50% on common sku’s.

Quality Manager

Michael Foods, Inc
Lenox, IA
08.2005 - 12.2007
  • Manage and direct quality activities of 160-million-pound operation and establish culture advocating proactive, systematic approach in USDA and FDA regulated environment
  • Updated local quality system procedures to incorporate global perspective
  • Established accountability at various staffing levels and inspire growth and ownership
  • Lead plant improvement initiative that resulted in reduction of rejected production pounds by 67% volume adjusted in first full year and specific quality failures by 78%
  • Directed Quality Team in education of pathogens, Quality KPI’s, and corporate initiatives
  • Designed and presented creative and inspiring approaches to educate plant teams in food safety, quality, and sanitation systems
  • Developed verifications and minimum scoring to ensure comprehension
  • Over 90% of all employees scored above minimum required
  • Managed sanitation activities that included CIP, COP, and manual cleaning of all equipment that was subject to USDA pre-operational inspection and release
  • Improved and enhance MSS and SSOP’s to provide detailed and substantial cleaning for all equipment and circuits
  • Intensified environmental program to root cause and precede potential concerns
  • Provide support to corporate, sister facilities, and facility departments by means of training program creation, development of SOP’s, and working at other facilities in absence of their quality manager.

Quality Assurance Manager

Interbake Foods
Elizabeth, NJ
06.2002 - 08.2005
  • Manage Quality System for 2 million square foot plant that operates in 3 distinct business segments with annual production of 140 million pounds and 1000 employees during peak season
  • Reduced overall complaints in key business segment by 45%
  • Reorganized staff and activities to yield department savings of over $60,000 against budget during first full year in position
  • Conduct customer directed audits, coach involved departments in audit preparedness.

Quality Control Manager

Costco Wholesale
Edison, NJ
10.1995 - 06.2002
  • Establish HACCP, SOP, LOTO, SSOP, and GMP for packaging facility
  • Evaluate and enhance quality guidelines for packaging snack items and custom assembly gift packs
  • Institute proper labeling formats for retail packages to meet FDA standards
  • Develop ingredient declarations for all products
  • Analyze and rebuild cost sheets to provide accurate mix ratio while increasing margin per unit at amounts up to 5 cents per unit
  • Improved safety training program which improved overall plant safety placing location in top 1% of all company businesses.

Production Manager

Costco Wholesale
Edison, NJ
10.1995 - 06.2002
  • Oversee production of mechanically packaged and custom assembly gift packs
  • Plan, schedule, and order materials to meet seasonal requirements
  • Increased output by 25%, while decreasing labor hours by 10%
  • Decreased rework by 0.5%.

Manager of Manufacturing Services

The Masterson Company
Milwaukee, WI
06.1990 - 10.1995
  • Participated in development, education and execution of HACCP, SPC, and Employee Empowerment
  • Developed and implemented new processing SOP's
  • Participated in planning and execution of trial runs for custom manufacturing and made recommendations based on results.

Production Supervisor

  • Scheduled and coordinated production and packaging of cocoa products, fruit toppings, ice cream condiments and dry powder operations
  • Supervised 50+ union employees and assumed responsibilities of this position in Manager’s absence
  • Assumed role to technical resource for chocolate and confectionery production

Quality Control Manager

Ambrosia Chocolate Company
Newark, NJ
03.1987 - 05.1990
  • Maintained and coordinated Quality Control program that was designed to ensure manufacture of products consistent with established standards, specifications, and regulations
  • Provided plant management with information and assistance necessary to manufacture products under safe, sanitary conditions
  • Provided technical assistance to customers
  • Maintained product formulas and established product labeling in accordance with guidelines set by Code of Federal Regulations.

Quality Control Technician

Dannon Yogurt
Ridgefield, NJ
05.1985 - 03.1987
  • Primary responsibility was to accurately analyze and maintain detailed records of incoming raw materials, in-process samples, and finished product
  • Maintained mother cultures and inoculated culture for production use
  • Assumed responsibilities of supervisor in absence of supervisor.

Education

BS - Food Science

Cook College – Rutgers University
New Brunswick, NJ
05.1985

Skills

  • Multi-business, Multi-plant Experience
  • Domestic and International Customer Engagement in Commercial and Retail Channels
  • Regulatory Compliance
  • Internal and External Technical Service
  • Social Accountability Audits and Compliance
  • ESG Assessment and Identification
  • Customer Resolution Leader
  • Continuous Improvement Planning and Implementation
  • RTE and Non RTE products

Timeline

Senior Manager of Customer FSQ & Compliance

Michael Foods, Inc.
06.2014 - Current

Regional Quality Manager

Specialty Products
12.2007 - 06.2014

Quality Manager

Michael Foods, Inc
08.2005 - 12.2007

Quality Assurance Manager

Interbake Foods
06.2002 - 08.2005

Production Manager

Costco Wholesale
10.1995 - 06.2002

Quality Control Manager

Costco Wholesale
10.1995 - 06.2002

Manager of Manufacturing Services

The Masterson Company
06.1990 - 10.1995

Quality Control Manager

Ambrosia Chocolate Company
03.1987 - 05.1990

Quality Control Technician

Dannon Yogurt
05.1985 - 03.1987

Production Supervisor

BS - Food Science

Cook College – Rutgers University

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Rachael (Rae) Hackett