Rachal Holton
Baytown
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Maintenance Specialist
Houston Independent School Distict
Houston, TX
04.2025 - Current
- Collaborated with cross-functional teams to align purchasing strategies with operational needs.
- Managed electronic records by organizing and updating documentation consistently and efficiently.
- Verified information for accuracy, ensuring compliance with established guidelines and protocols.
- Identified discrepancies in data entries, contributing to improved overall data integrity.
- Implemented suggestions for process improvements that enhanced workflow efficiency across departments.
- Managed incoming requests for service dispatch, ensuring timely responses and efficient workflow processes.
- Directed communication between technicians and clients, fostering clear understanding of service expectations and timelines.
- Facilitated real-time problem-solving during service disruptions, minimizing delays and enhancing customer satisfaction levels.
Claims Resolution Specialist
Nutex Health
Houston, TX
11.2022 - 04.2025
- Investigated claims discrepancies by reviewing documentation and coordinating with relevant departments.
- Processed claims efficiently, adhering to established protocols and quality standards consistently.
- Enhanced customer satisfaction by improving response times for claim resolutions through feedback integration.
- Analyzed patterns in claims data to identify areas needing process improvements and adjustments.
- Reviewed patient accounts for billing discrepancies and resolved issues promptly.
- Communicated effectively with insurance providers to clarify coverage and claim statuses.
Customer Service Representative
Houston Independent School District
Houston, TX
08.2019 - 09.2022
- Transportation, facility, or service - related calls
- Receive and process requests for various facilities
- Process payroll for various departments
- Order materials, supplies, and miscellaneous items per request Handle and confirm completion of work orders.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Coordinated with team members to streamline communication processes, enhancing overall customer satisfaction levels.
Food Service Attendant
Houston Independent School Distict
Houston, TX
10.2017 - 08.2019
- Display courtesy through greeting and welcoming customers
- Stock merchandise through POS system
- Perform money management by handling cash registers and making deposits
- Assist and recommend merchandise based upon needs
- Prepared and served food items while adhering to safety and sanitation standards.
- Demonstrated proficiency in food handling techniques, following all health regulations meticulously.
- Managed inventory levels of supplies, ensuring adequate stock for daily operations.
Education
High school diploma -
North Shore Senior High School
Houston, TX06.2016
Associate of Social Sciences & Behavior - Criminal Justice
San Jacinto Community College
Houston, TXSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Word
- Payroll
- SAP
- Bookkeeping
- Cash Handling
- POS
- Accuracy and attention to detail
- Independent worker
- Problem-solving
- Administrative support
- Purchasing parts and inventory
Timeline
Maintenance Specialist
Houston Independent School Distict
04.2025 - Current
Claims Resolution Specialist
Nutex Health
11.2022 - 04.2025
Customer Service Representative
Houston Independent School District
08.2019 - 09.2022
Food Service Attendant
Houston Independent School Distict
10.2017 - 08.2019
Associate of Social Sciences & Behavior - Criminal Justice
San Jacinto Community College
High school diploma -
North Shore Senior High School