Rachal McConnell
LaBelle,Florida
Summary
Reliable individual with 15+ years' experience in production-driven settings. Strong background in customer service, workflow optimization and retail sales. Proven leader and excellent reputation for resolving problems and improving customer satisfaction. Ready to take the next career step. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Organized and dependable candidate who upholds impeccable cleanliness. Successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Retail Customer Service Associate
Tractor Supply Company
LaBelle, FL
08.2023 - Current
- Greet customers in a friendly and professional manner.
- Provide assistance to customers with product selection and pricing.
- Demonstrate knowledge of current sales promotions, special events.
- Assist in the organization of merchandise on store shelves.
- Processing customer payments accurately and efficiently.
- Maintaining high levels of customer service satisfaction.
- Ensuring compliance with company policies and procedures regarding safety, security, cleanliness.
- Operating POS system proficiently to process transactions quickly and accurately.
- Creating an inviting atmosphere by maintaining cleanliness standards throughout the store area.
- Developing strong working relationships with co-workers through effective communication.
- Handling cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
- Engaging with customers while solving issues and providing solutions with fast and accurate transaction processing.
Lead Bartender/Server
Ice Box Cafe
Hallandale, FL
08.2022 - 07.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Lead Assistant Manager/Service Manager
Pizza
Hollywood, FL
10.2019 - 12.2021
- Enhanced business productivity by installing steps of service and positive habits
- Led team of servers to consistently meet customer service sales targets
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes
- Handled money, balanced bill, processed credit card payment batches and prepared bank deposits, maintaining accuracy
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Identified and reported defective products to vendors and requested replacements to maintain food quality standards
- Established team strengths and weaknesses
- Exploited opportunities to boost employee output and customer satisfaction
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured that all safety regulations were followed at all times.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bartender/Server
Tap 42
Fort Lauderdale, FL
06.2016 - 07.2018
- Worked with POS system to place orders, manage bills and handled complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room clean and ready for guests
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cosmetologist
Hair Cuttery
Davie, FL
01.2015 - 07.2016
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Developed a loyal client base through excellent customer service.
- Upsold various treatments or packages when appropriate.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Operated cash registers to receive payments from patrons.
Education
Cosmetology - Cosmetology Education
Aveda Institute Tallahassee
Tallahassee, FL11.2006
High School Diploma -
South Broward High School
Hollywood, FL2003
Skills
- Customer Service Excellence
- Report Generation
- Financial Reporting
- Administrative Procedures
- Social Skills
- Relationship Building and Management
- Clear Communication
- QuickBooks Proficiency
- Payment Processing Expertise
- Friendly Communication
- Reflective Listening
- Operations Management
- Adaptable
- Relationship Building
- Friendly and Outgoing
- Teamwork and Collaboration
- Positive and Professional
- POS System Operations
- Documentation and Recordkeeping
- Verbal and Written Communication
- Fluent in Spanish
Languages
English
Native/ Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Customer Service Associate
Tractor Supply Company
08.2023 - Current
Lead Bartender/Server
Ice Box Cafe
08.2022 - 07.2023
Lead Assistant Manager/Service Manager
Pizza
10.2019 - 12.2021
Bartender/Server
Tap 42
06.2016 - 07.2018
Cosmetologist
Hair Cuttery
01.2015 - 07.2016
Cosmetology - Cosmetology Education
Aveda Institute Tallahassee
High School Diploma -
South Broward High School