Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachal McKinney

Kingston Springs,TN

Summary

Proficient and caring nursing team member seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven leader with a track record of enhancing customer satisfaction and retention while fostering a supportive and positive working environment. Exceptional engagement and communication skills to help patients of all backgrounds, support team treatment goals and boost successful outcomes. Compassionate professional with strong task prioritization and organizational skills

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Barlines At Omni Hotel
04.2023 - 10.2023
  • Mentored, motivated, trained, and disciplined employees, fostering a supportive work environment that enhanced employee performance and retention.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Restaurant Front of House Manager

Smashin Crab
08.2020 - 03.2023
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Performed cash handling activities and secured nightly bank deposits.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Restaurant Front of House Manager

Nama Sushi Bar
10.2014 - 03.2020
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Boosted restaurant revenue with strategic marketing initiatives, special promotions, and unique events to attract new customers.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Science - Nursing

The University of Tennessee - Knoxville
Knoxville, TN

Licensed Practical Nurse Certificate - Practical Nursing

Tennessee College of Applied Technology - Nashville
Nashville, TN
08.2016

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Marketing Strategies
  • Purchasing and planning
  • Proficient in Microsoft
  • Sales Tracking
  • Policy Development and Enforcement
  • Customer Relations
  • Scheduling
  • Teamwork and Collaboration
  • Workflow Coordination
  • Vendor Relationship Management
  • Customer Relationship Management (CRM)

Certification

  • Licensed Practical Nurse - 05/2024 - 05/2026
  • BLS, American Heart Association - 04/2024 - 04/2026


Timeline

Assistant General Manager

Barlines At Omni Hotel
04.2023 - 10.2023

Restaurant Front of House Manager

Smashin Crab
08.2020 - 03.2023

Restaurant Front of House Manager

Nama Sushi Bar
10.2014 - 03.2020

Bachelor of Science - Nursing

The University of Tennessee - Knoxville

Licensed Practical Nurse Certificate - Practical Nursing

Tennessee College of Applied Technology - Nashville

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Rachal McKinney