Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Generic

Rachal Rubelmann

New London,CT

Summary

Compassionate and highly organized professional with experience in volunteer coordination, community outreach, and team leadership, currently pursuing a degree in Human Services. As a woman in long-term recovery and a former CCAR volunteer, I bring both lived experience and a deep commitment to empowering others on their recovery journey. Skilled in training, resource navigation, and administrative support, with a strong track record of creating positive, recovery-focused environments. Seeking a meaningful career in the recovery field where I can leverage my experience and passion to support and grow volunteer communities.

Overview

10
10
years of professional experience

Work History

Co-Chef

Habor Side Residential Facility
12.2024 - Current
  • Maintained a highly organized and consistent workflow to ensure efficiency and reliability during high-pressure situations.
  • Provided on-the-job training and guidance to new team members.
  • Followed strict safety and health protocols to prevent cross-contamination and ensure a safe, supportive environment.
  • Built and sustained compassionate, trusting relationships with individuals with neurological disabilities.
  • Delivered high-quality service under tight time constraints.
  • Supported a team culture focused on safety, quality, and mutual respect.

FOH/BOH Manager

Chipotle Mexican Grill
04.2022 - 11.2023
  • Led a team of staff members, promoting a positive, collaborative work environment while ensuring excellent service and adherence to safety standards.
  • Trained and mentored new team members, providing clear guidance, modeling core values, and fostering confidence in their roles.
  • Implemented and refined team processes to support efficiency, accountability, and consistent service delivery.
  • Resolved client concerns with empathy and professionalism, creating a welcoming and supportive atmosphere.

Shift Leader

Pokemoto
06.2021 - 02.2023
  • Coordinated daily team operations to ensure smooth workflow and high performance.
  • Supported onboarding and training of new staff, providing clear instruction and fostering a safe, confident team environment.
  • Addressed client and customer concerns promptly and empathetically.
  • Monitored and managed resources efficiently, promoting accountability and minimizing waste.

Assistant Restaurant Shift Lead

1000 Degrees Pizza & Wings
12.2019 - 02.2020
  • Supervised daily operations, coordinating team efforts to ensure efficient, high-quality service and a positive environment.
  • Trained team members on essential procedures and safety protocols, fostering a culture of responsibility and continuous learning.
  • Collaborated with management to uphold high standards of service and client satisfaction, emphasizing teamwork and accountability in fast-paced settings.

Hostess

Junior's Restaurant, Foxwoods Casino
03.2018 - 08.2018
  • Coordinated guest reservations and seating to ensure smooth, efficient service during high-demand periods, demonstrating strong organizational and multitasking abilities.
  • Provided attentive and empathetic customer service by responding to inquiries and resolving concerns, fostering a welcoming and supportive atmosphere.
  • Maintained a clean, organized, and inviting environment, contributing to a positive experience for all guests.

Enrollment Specialist

Paul Mitchell the School
02.2016 - 09.2016
  • Assisted prospective students with admissions and enrollment, ensuring timely completion of application processes.
  • Led campus tours for potential students and families, providing information on the school’s programs and benefits.
  • Maintained communication with applicants to provide updates and support throughout the admissions process.

Education

High School Diploma -

Norwich Technical High School
Norwich, CT
06-2014

Certificate of Technical Studies - Cosmetology

Paul Mitchell The School
North Haven, CT
08-2016

Skills

  • Volunteer Support and Assistance
  • Community Outreach and Engagement
  • Admissions and Client Onboarding
  • Clerical and Administrative Support
  • Event Planning and Coordination
  • Conflict Resolution and Problem Solving
  • Record Keeping and Data Entry
  • Phone Support and Follow-Up
  • Staff and Volunteer Training
  • Communication and Customer Service
  • Customer Assistance
  • Performance Evaluation and Feedback

Languages

English
Spanish

Volunteer Experience

Public Advocate | Connecticut Community for Addiction Recovery (CCAR)
Hartford, CT | February 21, 2025

  • Spoke at the Connecticut General Assembly Appropriations Committee, Subcommittee on Health in opposition to funding cuts to recovery centers under H.B. 6864.
  • Shared personal recovery testimony to humanize the impact of state-funded recovery services and advocate for the continuation of CCAR operations statewide.
  • Collaborated alongside CCAR leadership and local representatives to amplify the voices of individuals in recovery and preserve vital community resources.

Volunteer | Connecticut Community for Addiction Recovery (CCAR)
New London, CT | August 2024 – December 2024

  • Assisted in operating the service desk by directing individuals in recovery to appropriate resources, answering inquiries, and providing administrative support.
  • Made follow-up calls to individuals in recovery, offering encouragement, resource guidance, and continued support.
  • Collaborated with staff to create and maintain a welcoming, recovery-friendly environment rooted in respect, empathy, and empowerment.

Community Volunteer | North Haven, Norwich & Surrounding Areas
August 2021 – August 2023

  • Organized and participated in community-based service events such as food drives, neighborhood clean-ups, and seasonal outreach initiatives.
  • Provided free haircuts and manicures to individuals experiencing financial hardship, offering personal care as a means of restoring dignity and confidence.
  • Coordinated outreach efforts to build connections with local organizations.

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Rachal Rubelmann