Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Rachal Williams

Troy,NY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

1
1
year of professional experience

Work History

Sales Representative

Walmart
11.2008 - 08.2009
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Columbia High School
East Greenbush, NY
06.2006

Skills

  • Account Management
  • Customer Service
  • Customer Needs Assessment
  • Product and Service Sales
  • Strategic Planning
  • Interpersonal Communication Skills
  • Product and Service Knowledge
  • Product Merchandising
  • Staff Training

Timeline

Sales Representative

Walmart
11.2008 - 08.2009

Columbia High School

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Rachal Williams