Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachale Wolfe

Ravenswood,WV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Shawn Miller State Farm
09.2022 - 06.2023
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Seasonal Customer Service Representative

Amazon
04.2020 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Legal Secretary

Jackson County Prosecuting Attorney's Office
11.2010 - 11.2013
  • Facilitated communication between law enforcement and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to attorneys, witnesses, and court officials.
  • Organized files for court proceedings.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Screened telephone calls and forwarded to appropriate departments.
  • Scheduled and made appointments for four attorneys.

Education

West Virginia University At Parkersburg
Parkersburg, WV

Skills

  • Patience and Empathy
  • Positive Reinforcement
  • Professionalism and etiquette
  • Scheduling appointments
  • Data entry

Timeline

Customer Service Representative

Shawn Miller State Farm
09.2022 - 06.2023

Seasonal Customer Service Representative

Amazon
04.2020 - 02.2021

Legal Secretary

Jackson County Prosecuting Attorney's Office
11.2010 - 11.2013

West Virginia University At Parkersburg

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