Rachana Devkota Lamichhane
MANASSAS,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Securitas Security Services USA
MANASSAS, Virginia
08.2023 - Current
- Patrolled assigned areas to detect suspicious activities and persons.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Inspected buildings periodically for signs of intrusion or damage.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Provided escort services as needed for visitors requiring special attention.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Managed access control systems such as key cards, alarms, door locks.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
Customer Service Associate
Lidl US
MANASSAS, Virginia
02.2020 - 04.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Machine Operator
Idemia
Chantilly, VA
12.2019 - 12.2020
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Education
Bachelor of Science - Chemistry
Birendra Multiple College
Chitwan, Nepal09.2017
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Certification
- Microsoft Office Application Issued on 08/15/2017
- Diploma in Ph
- otoshop Issued on 08/16/2017CPR / AED / First-Aid Issued on 08/14/2023
Timeline
Unarmed Security Officer
Securitas Security Services USA
08.2023 - Current
Customer Service Associate
Lidl US
02.2020 - 04.2023
Machine Operator
Idemia
12.2019 - 12.2020
Bachelor of Science - Chemistry
Birendra Multiple College
- Microsoft Office Application Issued on 08/15/2017
- Diploma in Ph
- otoshop Issued on 08/16/2017CPR / AED / First-Aid Issued on 08/14/2023
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