Rachana M.R

● Prepare and collate daily, weekly, and monthly financial sales reports for leadership analysis.

● Create incentives files from the sales target and actual sales reported by sales officers.

● Prepare and edit sales reports according to the excel formulas and ensure integrity and accuracy of reports.

● Working with Excel Macros to automate report generation.

● Conduct formal and internal check and send out validated reports.

● Collect raw data and generate monthly consumption report.

● Integrate all the modules to deliver relevant service reports.

● Manage multiple work requests – these initiatives can range from ad-hoc requests, urgent requirements and new initiatives.

● Working with Telstra and Microsoft for Australian clients

● Providing Service assurance to clients with continuous issue support for Microsoft Applications.

● Level 1 support for all Tickets raised by Clients.

● User management for Telstra client and user application installation.

● Worked on Incident Management using Salesforce AppExchange Incident Management Tool and Avaya soft phone.

● Worked as SPOCs for Telstra customers primarily supporting Office 365 applications.

● Assisting in technical queries raised by clients regarding installation.

● Assisting in adding users, deleting users, and resetting password to the Microsoft accounts of the client.

● Would help with utilization and run-through for new applications by taking remote desktop sessions if users require assistance at any point in time with their Microsoft applications.

● Helped with remote installation of new Microsoft software using TeamViewer.

● Handled issues seen during installations and provided effective resolutions.

Work well in a team and have good communication skills.