Rachanae Burns
Birmingham
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
UAB Medical West
02.2017 - Current
- Prepare patient admission and discharge documentation
- Enter information into database and maintain accurate records
- Provide patients with billing and payment information
- Collect information such as patient details, medical history, billing and payment information
- Schedule Test MRI, Cats cans, Mammograms
- Overall Perform general administrative tasks
Front Desk Clerk
Comfort Inn
06.2023 - 02.2024
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Sleep Tech
Disorder Center of Alabama
11.2016 - 02.2017
- Ability to work as a team, strong and Positive work ethic
- Work Closely with patients to diagnose and determine therapy for a variety of disorders related to sleep, score sleep method and prepare data detail for physician
Customer Service Representative
Kmart
01.2014 - 11.2016
- Provide a positive customer service experience with fair, friendly, and courteous service
- Register sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolve customer issues and answers
- Process return transactions
- Balance cash drawer by counting cash at the beginning and end of each work shift
Office Assistant
Oporto Animal Clinic
04.2012 - 09.2013
- Provide fast and friendly guest services
- Address any customer concerns or complaints immediately and effectively with the help of management if needed
- Maintain a clean and safe working environment for myself as well as the customers
- Customer satisfaction is extremely important to the success of the company
Education
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
JEFFERSON STATE COMMUNITY COLLEGE
Birmingham, AL05-2017
HIGH SCHOOL DIPLOMA -
JACKSON OLIN HIGH SCHOOL
Birmingham, AL05-2014
Skills
- Medical Billing and Coding
- Medical terminology/medical insurance
- ICD-9-CM AND ICD-10-CM coding
- Customer service
- Conflict resolution
- Analytical skills
- Organizational skills
- Leadership
- Cash handling
- Ability to work under pressure
- Data entry
- Customer support/service
- Insurance verification
- HIPAA compliance
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Medical terminology
- Healthcare systems navigation
Timeline
Front Desk Clerk
Comfort Inn
06.2023 - 02.2024
Patient Access Representative
UAB Medical West
02.2017 - Current
Sleep Tech
Disorder Center of Alabama
11.2016 - 02.2017
Customer Service Representative
Kmart
01.2014 - 11.2016
Office Assistant
Oporto Animal Clinic
04.2012 - 09.2013
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
JEFFERSON STATE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
JACKSON OLIN HIGH SCHOOL
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