Ra'Charol Goings
Dallas
Summary
Resourceful Coordinator known for high productivity and efficient task completion. Specialize in project management, event coordination, and workflow optimization. Excel in communication, problem-solving, and time management, ensuring successful project outcomes through effective leadership and teamwork.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator
Wabash National
Lafayette
11.2022 - 03.2025
- Guided employees in handling difficult or complex problems
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Call Center Customer Service Representative
Unicom teleservices
Alsip
05.2018 - 11.2022
- Led on- and off-site customer support teams across multiple time zones.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Offered resolutions to de-escalate calls and solve customer issues.
- Demonstrated excellent listening skills while interacting with customers.
Education
Associate of Science - Surgical Tech
Concorde Career College
Dallas, TX04-2027
Skills
- Sales
- Retail sales
- Stocking
- Shipping & receiving
- Records management
- Materials Handling
- Assembly line
- Quality inspection
- Supervising experience
- Customer service
- Work Planning and Prioritization
- Deadline management
- Complex Problem-solving
- Organizational skills
- Analytical skills
- Attention to detail
- Database management
- High-energy attitude
- Cultural sensitivity
- Inbound call answering
- Product recommendations
- Appointment scheduling
- Call controlling
- Customer communications
- Billing procedures
- POS systems and ordering platforms
- Persuasion skills
- Problem-solving abilities
Additional Information - References
- Charneatha Booker, 708-897-5611
- Martin Jackson, 708-473-3740
Certification
- CPR Certification
- Home Health Aide
- Driver's License
- Food Handler Certification
- PTCB Certification
- Registered Pharmacy Technician
- Pharmacy Intern License
- PERC Card
Assessments
- Retail customer service, Proficient, 02/01/22
- Work style: Reliability, Proficient, 02/01/22
- Customer focus & orientation, Proficient, 01/01/22
- Customer service, Proficient, 01/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Coordinator
Wabash National
11.2022 - 03.2025
Call Center Customer Service Representative
Unicom teleservices
05.2018 - 11.2022
Associate of Science - Surgical Tech
Concorde Career College