Rachaud Burney
Deerfield Beach,FL
Summary
Experienced customer service and sales representative with a strong background in healthcare, retail, and transportation industries. Proficient in various customer service software, conflict resolution techniques, billing processes, and quality assurance protocols. Dedicated to providing exceptional service to customers and resolving their concerns efficiently. Seeking an opportunity to leverage proven skills and contribute as a valuable customer service representative in a dynamic organization.
Overview
9
9
years of professional experience
Work History
Lead Driver
Two Men and a Truck
11.2021 - Current
- Work together to provide exceptional customer service, pack, and unpack customer belongings
- Greet customers upon arrival and complete a walk-through of the home/business
- Communicate professionally, comfortably interface with customer
- Complete paperwork and payment collection
- Safely operate the truck and perform daily truck inspections and moving equipment inventory checks
Delivery Route Driver
FedEx
04.2020 - 11.2021
- Routinely deliver 150+ packages per day in 10 hours or less
- Ensure safety and quality standards on and off the road
- Willing to support other team members in need of help
- Demonstrate strong communication skills
- Load vans and deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through driveways in all weather conditions
- Load, unload, and deliver packages safely and punctually
- Work with a team in a fast-paced, constantly changing environment
Lead Driver
Two Men and a Truck
08.2019 - 03.2020
- Work together to provide exceptional customer service, pack, and unpack customer belongings
- Greet customers upon arrival and complete a walk-through of the home/business
- Communicate professionally, comfortably interface with customer
- Complete paperwork and payment collection
- Safely operate the truck and perform daily truck inspections and moving equipment inventory checks
Service Sales Advisor
Al Hendrickson Toyota
01.2018 - 05.2019
- Address customers concerns
- Meet and greet customers in a friendly manner
- Ability to multi - task and work as a team to sell service and repairs, honestly and ethically
Sales Associate
Old Navy
09.2015 - 11.2016
- Good communicator with the ability to utilize technology effectively and engage with customers and team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and act as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on- the-job training
Education
No Degree - Business Administration
Bethune Cookman University
Daytona Beach, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2017
Timeline
Lead Driver
Two Men and a Truck
11.2021 - Current
Delivery Route Driver
FedEx
04.2020 - 11.2021
Lead Driver
Two Men and a Truck
08.2019 - 03.2020
Service Sales Advisor
Al Hendrickson Toyota
01.2018 - 05.2019
Sales Associate
Old Navy
09.2015 - 11.2016
No Degree - Business Administration
Bethune Cookman University
High School Diploma -
Blanche Ely High School
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