Open To Work
Hi, I’m
Racheal Abelquist
Virginia Beach,VA
Summary
Results-driven leader with extensive experience at Hilltop Family YMCA, excelling in team motivation and conflict resolution. Elevated customer satisfaction ratings via impactful coaching and performance management strategies. Strong skills in budget oversight and process enhancement, contributing to operational efficiency. Focused on empowering teams to achieve key organizational goals.
Knowledgeable Business Professional. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 15-year history of successful industry performance.
Overview
24
years of professional experience
Work History
Hilltop Family YMCA
Team Leader
03.2025 - Current
Job overview
- Set performance expectations and monitored progress toward goals, providing constructive feedback as necessary.
- Delegated responsibilities based on individual strengths, empowering team members to excel.
- Increased customer satisfaction ratings by 43% by monitoring service quality and promptly addressing issues.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught 35 children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games in the age range of 6 weeks old ro 12 years old.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
American Sign and Neon
General Manager
03.2015 - 09.2022
Job overview
- Directed budget implementations, employee reviews, training programs, and contract negotiations.
- Cultivated strong client, vendor, and partner relationships to drive long-term success.
- Monitored financial performance, established budgets, and controlled expenses for organizational growth.
- Developed and executed strategies to enhance sales and profitability by 74%
- Coached personnel on management principles and industry practices to maximize efficiency.
- Drove successful execution of large-scale events while adhering to budgetary constraints.
- Oversaw financial reporting processes to accurately track progress towards objectives.
Alba Taxi
Dispatcher Manager
10.2014 - 05.2016
Job overview
- >Analyzed performance indicators to drive dispatcher operations improvements and process enhancements.
- Collaborated with 8 departments to resolve operational issues, fostering positive interdepartmental relationships.
- >Managed dispatcher team of 25 employees, promoting teamwork, accountability, and high standards.
- >Enhanced customer satisfaction through timely, accurate dispatching of calls and deliveries.
- >Developed training programs for new hires, ensuring comprehensive policy understanding.
- >Streamlined communication processes with a new routing system, boosting dispatch efficiency.
- >Reduced response times by 60% monitoring workloads and adjusting staffing levels accordingly.
- >Assisted budget development, prioritizing cost-effective solutions without compromising efficiency.
International Marketing Association
Phone Sales Representative
05.2012 - 09.2015
Job overview
- Answered inbound calls to discuss offerings, providing knowledgeable responses about products and services.
- Troubleshot caller issues and independently resolved common problems.
- Maintained high call volume of 10 calls an hour through efficient time management, increasing sales opportunities.
- Exceeded monthly sales targets by applying strategic selling techniques.
- Upsold products and services, enhancing average transaction value and revenue.
- Resolved customer complaints professionally, fostering brand loyalty among clients.
- Followed up on leads using organized tracking systems to increase conversion
Whiskey River Bar and Grill
Restaurant General Manager
03.2001 - 03.2012
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among 20 staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Ivy Tech Community College of IndianaIndianapolis, IN
Associate of Applied Science from Business Administration And Management
05.2027
Mooresville High SchoolMooresville, IN
GED from General Studies
08.2010
Skills
- Scheduling coordination
- Planning and implementation
- Policies and procedures implementation
- Invoice processing
- MS office
- Data analysis
- Operations oversight
- Sales background
- Process improvement
- Operations monitoring
- Logistics management
- Business planning
- Financial management
- Marketing
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Hilltop Family YMCA
03.2025 - Current
General Manager
American Sign and Neon
03.2015 - 09.2022
Dispatcher Manager
Alba Taxi
10.2014 - 05.2016
Phone Sales Representative
International Marketing Association
05.2012 - 09.2015
Restaurant General Manager
Whiskey River Bar and Grill
03.2001 - 03.2012
Ivy Tech Community College of Indiana
Associate of Applied Science from Business Administration And Management
Mooresville High School
GED from General Studies