Racheal Angelle
Vancouver,WA
Summary
Dependable supervisor with extensive management experience and a strong commitment to meeting tight deadlines. Prioritizes exceptional customer service and hard work, leading team members to complete jobs on time. Excels in assigning tasks, training employees, providing feedback, mediating interpersonal conflicts, and implementing company procedures. Offers leadership and vision that drive teams towards achieving goals. Actively seeks a full-time position that presents professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
16
16
years of professional experience
Work History
Assistant Roadmaster
BNSF RAILWAY
06.2025 - Current
- Coordinated logistics operations to ensure timely delivery of materials within budget constraints.
- Assisted in developing and implementing process improvements for enhanced operational efficiency.
- Managed communication between departments to streamline workflows and resolve issues promptly.
- Conducted research and analysis to support strategic decision-making initiatives across projects.
- Led cross-functional team meetings to align objectives and ensure successful project execution.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Facilitated training sessions for new staff, promoting adherence to safety protocols and operational standards.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Supervisor, Customer Service
United States Postal Service
05.2017 - 04.2025
- Ensured all Postal mail was properly secured and delivered in a timely fashion
- Developed and implemented strategies to reduce waste and improve efficiency in supervision
- Maintained accurate logs of daily driving and delivery activities as a supervisor
- Developed and implemented standard operating procedures for production operations
- Operated point-of-sale systems to process payments
- Identified and resolved operational issues and challenges
- Carrier mail in delivery point service on foot and motorized
- Provided customer service to mail recipient on deliver route on a daily basis
- Adheres to labor relations and bargaining unit policy, as states in NLAC contract
- Ensure Carrier uses proper safety procedures
- Trained to develop and maintain relationships with community partners and neighborhood businesses to provide additional involvement, activities, to provide excellent customer service.
- Trained and mentored team members, fostering skill development and enhancing productivity.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Resolved conflicts and addressed team concerns, promoting a positive work environment.
Transportation Representative
MD Anderson Cancer Center
04.2014 - 05.2017
- Provided Shuttle service along a designated route for safe transport of patients and employees
- Responsible for the safe and expedient transportation of patients and employees
- Perform Pre-trip and post-trip Inspection of commercial vehicle in accordance with state and federal DOT regulations
- Developed extensive knowledge of the traffic patterns of the Houston metropolitan area
- Maintained positive relationships with patients and employees
- Attended regular safety and training classes to maintain compliance of Texas Class B Commercial Driver’s License.
City Bus Driver
Metropolitan Transit Authority of Harris County
06.2010 - 04.2013
- Operate a bus safely and efficiently to transport passengers to various destinations
- Adhere to all traffic laws and regulations while driving
- Inspect the bus before and after each trip to ensure it is in good working condition
- Assist passengers with boarding and exiting the bus
- Collect fares and issue tickets or passes as needed
- Maintain a clean and orderly bus interior
- Communicate with dispatch and other drivers as needed to coordinate routes and schedules
- Report any accidents, incidents, or mechanical problems to the appropriate authorities
- Attend training sessions and meetings as required.
Education
Associate of Applied Science -
Commonwealth Institute of Funeral Science
Houston, TX05.2023
Associate of Arts -
San Jacinto College
Houston, TX05.2017
Skills
- Works Well Under Pressure
- Negotiation
- Complaint Handling
- Analytical Skills
- Operations Supervision
- Handles grievance and adheres to labor relation contract for bargaining unit employees
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Discipline
- Operations Management
- Schedule development
Timeline
Assistant Roadmaster
BNSF RAILWAY
06.2025 - Current
Supervisor, Customer Service
United States Postal Service
05.2017 - 04.2025
Transportation Representative
MD Anderson Cancer Center
04.2014 - 05.2017
City Bus Driver
Metropolitan Transit Authority of Harris County
06.2010 - 04.2013
Associate of Arts -
San Jacinto College
Associate of Applied Science -
Commonwealth Institute of Funeral Science